Hi,
agents only receive notifications for the queues selectd in My Queues (which
is intended to be a selection of preferred queues).
You can select the queues for which you want notifications editing the user
preferences.
----- Original Message -----
From: "Tequila Troutman" <[EMAIL PROTECTED]>
To: <[email protected]>
Sent: Monday, June 11, 2007 8:22 PM
Subject: [otrs] queue notification
Hi All,
I am using otrs 2.1 on fedora 4. I get notifications on the default queues
but when I set up a new queue I do not get a notification. Can anyone tell
me what I am missing?
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