UPDATE! At first I thought it was queue specific, but actually I do not get
an email update at all if the ticket was logged through the web interface.
If the ticket is sent in by customer email and filtered into a specific
queue I do get a ticket. It's just not working if the ticket is logged in by
using the customer web interface.
From: "LQ Marshall" <[EMAIL PROTECTED]>
Reply-To: "User questions and discussions about OTRS.org" <[email protected]>
To: "'User questions and discussions about OTRS.org'" <[email protected]>
Subject: RE: [otrs] queue notification
Date: Mon, 11 Jun 2007 14:43:01 -0400
Have you checked spam rules/quarantine stores?
LQ
> -----Original Message-----
> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
> Behalf Of Tequila Troutman
> Sent: Monday, June 11, 2007 2:39 PM
> To: [email protected]
> Subject: Re: [otrs] queue notification
>
> I don't get an email notification if a customer submits a
> ticket into one of these new queues. I have the queues listed
> in "my queues". I have rights to all groups. I also have new
> ticket notification set up under my profile. I can see these
> new queues when I log in. I can get email notifications from
> the default postmaster queue. I just can't get notifications
> from any new queues I set up.
>
>
> >From: Myles Musser <[EMAIL PROTECTED]>
> >Reply-To: "User questions and discussions about OTRS.org"
> ><[email protected]>
> >To: "User questions and discussions about OTRS.org" <[email protected]>
> >Subject: Re: [otrs] queue notification
> >Date: Mon, 11 Jun 2007 14:24:20 -0400
> >
> >I assume you mean you don't get notified of new tickets created in
> >these queues. I would double-check that you've got that
> queue listed as
> >one of your queues.
> >
> >~Jadon
> >
> >Tequila Troutman wrote:
> >>Hi All,
> >>
> >>I am using otrs 2.1 on fedora 4. I get notifications on the default
> >>queues but when I set up a new queue I do not get a
> notification. Can
> >>anyone tell me what I am missing?
> >>
> >>_________________________________________________________________
> >>Play games, earn tickets, get cool prizes. Play now--it's FREE!
> >>http://club.live.com/home.aspx?icid=CLUB_hotmailtextlink1
> >>
> >>_______________________________________________
> >>OTRS mailing list: otrs - Webpage: http://otrs.org/
> >>Archive: http://lists.otrs.org/pipermail/otrs
> >>To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> >>Support or consulting for your OTRS system?
> >>=> http://www.otrs.com/
> >>
> >
> >--
> >
> >~ Jadon Rose
> >
> >"/Experience a writer's heart"/
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