On 21/09/07 14:07, "Nils Breunese (Lemonbit)" <[EMAIL PROTECTED]> wrote:
> Mikkel Nielsen wrote:
>
>> On 21/09/07 13:29, "Nils Breunese (Lemonbit)" <[EMAIL PROTECTED]>
>> wrote:
>>
>>> Mikkel Nielsen wrote:
>>>
>>>> When i choose to set a ticket as "waiting" and give in a date, how
>>>> do i manage this ticket to be hidden until the given date?
>>>
>>> I don't know where you're looking and where you don't want the ticket
>>> to show up (the ticket not even showing up in searches would be
>>> inconvenient I guess). When I set a pending reminder on a ticket it
>>> disappears from the queue view.
>>
>> The ticket is in my "Locked tickets" and if its not locked its in
>> my "Queue
>> window"
>
> Yes, that's how it works. If you lock a ticket, it shows up under
> locked tickets. Do you expect a locked ticket to be hidden from the
> locked tickets view? Then it would always be empty...
No... All open tickets, will bee show here, but are closed shown?
The point is that i would like to treat a pending ticket like a closed one,
until the we get to the date it is pending to.
If its not possible just say so....
>
>> I would like it not to bee shown any other places but in the searches,
>> because we have many tickets that are pending for more than 6 months.
>
> I'll guess you'll have to hack the hell out of OTRS then. Or get
> someone to do it for you (http://otrs.org/support/).
>
> Nils Breunese.
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--
Med venlig hilsen
Mikkel Robin Nielsen
Support ansvarlig
WorldWeb Interactive A/S
Idyl 9A
DK-6000 Kolding
Tlf: +45 70 213 214
Fax: +45 70 213 215
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