Hi Mikkel,
Mikkel Nielsen schrieb:
Hi list!
When i choose to set a ticket as "waiting" and give in a date, how do i
manage this ticket to be hidden until the given date?
This can be done easily...
Do you know "pending auto"-state-type?
If the pending-time is reached, $HOME/bin/PendingJobs.pl (called via
cron) changes to state of the ticket automatically.
You can use this for you.
Add a new state, e.g. pending-review of type pending-auto.
pending-review is not within the state listed under
Ticket::ViewableStateType,
so tickets of this state are now shown within Queue-view.
Configure the pending-auto-mechanism under Ticket::StateAfterPending in
that way,
that the state of an overdue pending-review is changed to e.g. open (or
add a new state "open-review" of type open).
It's just configuration of OTRS do be done, no code-modification ;-)
Bye, Alex
Btw. Is there a english forum and/or tecnical-faq for otrs somewhere?
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