On 21/09/07 14:33, "Nils Breunese (Lemonbit)" <[EMAIL PROTECTED]> wrote:
> Mikkel Nielsen wrote:
>
>> On 21/09/07 14:07, "Nils Breunese (Lemonbit)" <[EMAIL PROTECTED]>
>> wrote:
>>
>>> Mikkel Nielsen wrote:
>>>
>>>> On 21/09/07 13:29, "Nils Breunese (Lemonbit)" <[EMAIL PROTECTED]>
>>>> wrote:
>>>>
>>>>> Mikkel Nielsen wrote:
>>>>>
>>>>>> When i choose to set a ticket as "waiting" and give in a date, how
>>>>>> do i manage this ticket to be hidden until the given date?
>>>>>
>>>>> I don't know where you're looking and where you don't want the
>>>>> ticket
>>>>> to show up (the ticket not even showing up in searches would be
>>>>> inconvenient I guess). When I set a pending reminder on a ticket it
>>>>> disappears from the queue view.
>>>>
>>>> The ticket is in my "Locked tickets" and if its not locked its in
>>>> my "Queue
>>>> window"
>>>
>>> Yes, that's how it works. If you lock a ticket, it shows up under
>>> locked tickets. Do you expect a locked ticket to be hidden from the
>>> locked tickets view? Then it would always be empty...
>>
>> No... All open tickets, will bee show here, but are closed shown?
>
> Pending tickets are not open tickets and closed tickets are not shown
> under locked tickets.
>
>> The point is that i would like to treat a pending ticket like a
>> closed one,
>> until the we get to the date it is pending to.
>
> When you set a ticket to pending reminder it won't appear in the
> queue view until the pending date is reached. Isn't that exactly what
> you want?
Yes! But its shown under "Locked Tickets" and i dont want that. It should
not be shown anywhere until the pending date is reached.
>
>> If its not possible just say so....
>
> I guess I just don't understand what you want to be possible.
>
> Nils Breunese.
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--
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Mikkel Robin Nielsen
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DK-6000 Kolding
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