Re: [otrs] Creating a new user agent (Postgres, Mac OSX)

Tue, 06 Nov 2007 07:19:13 -0800

Can you give me any insight into how you installed the needed modules or did 
you upgrade your OSX to a later version without erasing the disk?


It was a clean install of Leopard (after erasing the disk).


To install the modules I used the CPAN shell running as root. It just  
worked first shot.



Im having a hell of a time just installing Date::Pcalc..

What architecture are you on, PPC or Intel?


Intel.

- Manoj



On 11/6/07 8:52 AM, "Manoj Patwardhan" <[EMAIL PROTECTED]> wrote:


Hi Andy,

Here's the result of my running otrs.checkmodules:

                CGI ... ok
        Date::Pcalc ... ok
       Date::Format ... ok
                DBI ... ok

          DBD::mysql ... not installed! (required - use "perl - 
MCPAN -

e shell;")
        Digest::MD5 ... ok
   Crypt::PasswdMD5 ... ok
     LWP::UserAgent ... ok
         IO::Scalar ... ok
           IO::Wrap ... ok
       MIME::Base64 ... ok
        MIME::Tools ... ok
     Mail::Internet ... ok
           Net::DNS ... ok
          Net::POP3 ... ok
          Net::LDAP ... ok
          Net::SMTP ... ok
       Authen::SASL ... ok
                 GD ... ok
           GD::Text ... ok
          GD::Graph ... ok
   GD::Graph::lines ... ok
    GD::Text::Align ... ok
        XML::Parser ... ok
          PDF::API2 ... ok
     Compress::Zlib ... ok

Note that I am using Postgres so I shouldn't really need DBD::mysql.

Thanks,
- Manoj


On Nov 5, 2007, at 5:48 PM, Andy Lubel wrote:


Wow, this is proving annoying to do.. Taking more effort than I
expected,
the perl installed is multi-threaded....

Can you paste your otrs.checkmodules?

This is mine:

              CGI ... ok
       Date::Pcalc ... not installed!
      Date::Format ... not installed!
              DBI ... ok
        DBD::mysql ... not installed!
      Digest::MD5 ... ok
  Crypt::PasswdMD5 ... not installed!
   LWP::UserAgent ... ok
       IO::Scalar ... ok
         IO::Wrap ... ok
     MIME::Base64 ... ok
      MIME::Tools ... ok
   Mail::Internet ... ok
         Net::DNS ... version 0.60 is not useable with OTRS. Please
use
an older or an newer one.
        Net::POP3 ... ok
        Net::LDAP ... ok
        Net::SMTP ... ok
     Authen::SASL ... ok
                GD ... not installed! (for stats - not required)
          GD::Text ... not installed! (for stats - not required)
         GD::Graph ... not installed! (for stats - not required)
  GD::Graph::lines ... not installed! (for stats - not required)
   GD::Text::Align ... not installed! (for stats - not required)
      XML::Parser ... ok

         PDF::API2 ... not installed! (for PDF output - not  
required)

   Compress::Zlib ... ok



UGH.  Well good news is I have a support contract, where they say  
they

support "OS X".

-Andy



On 11/4/07 11:00 AM, "Manoj Patwardhan" <[EMAIL PROTECTED]> wrote:


Thanks Andy! Your help is greatly appreciated.

- Manoj Patwardhan

On Nov 4, 2007, at 10:53 AM, Andy Lubel wrote:


dude, leopard has been out for a week.. us experts havent had a
chance
to test yet, although it should work.  major difference that i can
think
of being apache.


ill be running through an install on my dev environment with  
leopard

and

will try to replicate your issue.  only thing is i use mysql  
instead

of
postgress.


-Andy Lubel




-----Original Message-----

From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On  
Behalf

Of
Manoj Patwardhan
Sent: Sunday, November 04, 2007 9:40 AM
To: [email protected]
Subject: [otrs] Creating a new user agent (Postgres, Mac OSX)


I downloaded OTRS 2.2.3 to install on Mac OS 10.5 (Leopard) and  
want

to
use Postgres as the back end.

I followed instructions and was able to eventually log in as
[EMAIL PROTECTED] and create groups and roles. However, when I try to
create a new user agent, nothing happens. I looked at the Apache
(2.2)
error log and the message I see is the following:


ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: darwin Time: Sun Nov  4  
09:22:10

2007, referer: http://expsupport/otrs/index.pl?Action=AdminUser
[Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] , referer:
http://expsupport/otrs/index.pl?Action=AdminUser

[Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1]  Message:  
Need

UserID!, referer: http://expsupport/otrs/index.pl?Action=AdminUser
[Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] , referer:
http://expsupport/otrs/index.pl?Action=AdminUser
[Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1]  Traceback
(858): , referer: http://expsupport/otrs/index.pl?Action=AdminUser
[Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1]    Module:

Kernel::Output::HTML::PreferencesCustomQueue::Param (v1.7) Line:  
49,

referer: http://expsupport/otrs/index.pl?Action=AdminUser
[Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1]    Module:
Kernel::Modules::AdminUser::_Edit (v1.42 ) Line: 383, referer:
http://expsupport/otrs/index.pl?Action=AdminUser
[Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1]    Module:
Kernel::Modules::AdminUser::Run (v1.42 ) Line: 214, referer:
http://expsupport/otrs/index.pl?Action=AdminUser
[Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1]    Module:

Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 670,  
referer:

http://expsupport/otrs/index.pl?Action=AdminUser
[Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1]    Module: /

Users/manoj/exp/httproot/otrs/bin/cgi-bin/index.pl (v1.81) Line:  
47,

referer: http://expsupport/otrs/index.pl?Action=AdminUser
[Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] , referer:
http://expsupport/otrs/index.pl?Action=AdminUser


Any ideas what might be going on? I get a similar log when I try  
to

create a new customer account (using customer.pl).

Thanks!
--
Manoj Patwardhan
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