Yeah, I'm still PPC here and its a little different than the intel perl I suspect.
xservedev:~ root# perl --version This is perl, v5.8.8 built for darwin-thread-multi-2level What's yours say? On 11/6/07 10:18 AM, "Manoj Patwardhan" <[EMAIL PROTECTED]> wrote: >> Can you give me any insight into how you installed the needed >> modules or did >> you upgrade your OSX to a later version without erasing the disk? > > It was a clean install of Leopard (after erasing the disk). > > To install the modules I used the CPAN shell running as root. It just > worked first shot. > >> Im having a hell of a time just installing Date::Pcalc.. >> >> What architecture are you on, PPC or Intel? > > Intel. > > - Manoj > > >> On 11/6/07 8:52 AM, "Manoj Patwardhan" <[EMAIL PROTECTED]> wrote: >> >>> Hi Andy, >>> >>> Here's the result of my running otrs.checkmodules: >>> >>> CGI ... ok >>> Date::Pcalc ... ok >>> Date::Format ... ok >>> DBI ... ok >>> DBD::mysql ... not installed! (required - use "perl - >>> MCPAN - >>> e shell;") >>> Digest::MD5 ... ok >>> Crypt::PasswdMD5 ... ok >>> LWP::UserAgent ... ok >>> IO::Scalar ... ok >>> IO::Wrap ... ok >>> MIME::Base64 ... ok >>> MIME::Tools ... ok >>> Mail::Internet ... ok >>> Net::DNS ... ok >>> Net::POP3 ... ok >>> Net::LDAP ... ok >>> Net::SMTP ... ok >>> Authen::SASL ... ok >>> GD ... ok >>> GD::Text ... ok >>> GD::Graph ... ok >>> GD::Graph::lines ... ok >>> GD::Text::Align ... ok >>> XML::Parser ... ok >>> PDF::API2 ... ok >>> Compress::Zlib ... ok >>> >>> Note that I am using Postgres so I shouldn't really need DBD::mysql. >>> >>> Thanks, >>> - Manoj >>> >>> >>> On Nov 5, 2007, at 5:48 PM, Andy Lubel wrote: >>> >>>> Wow, this is proving annoying to do.. Taking more effort than I >>>> expected, >>>> the perl installed is multi-threaded.... >>>> >>>> Can you paste your otrs.checkmodules? >>>> >>>> This is mine: >>>> >>>> CGI ... ok >>>> Date::Pcalc ... not installed! >>>> Date::Format ... not installed! >>>> DBI ... ok >>>> DBD::mysql ... not installed! >>>> Digest::MD5 ... ok >>>> Crypt::PasswdMD5 ... not installed! >>>> LWP::UserAgent ... ok >>>> IO::Scalar ... ok >>>> IO::Wrap ... ok >>>> MIME::Base64 ... ok >>>> MIME::Tools ... ok >>>> Mail::Internet ... ok >>>> Net::DNS ... version 0.60 is not useable with OTRS. Please >>>> use >>>> an older or an newer one. >>>> Net::POP3 ... ok >>>> Net::LDAP ... ok >>>> Net::SMTP ... ok >>>> Authen::SASL ... ok >>>> GD ... not installed! (for stats - not required) >>>> GD::Text ... not installed! (for stats - not required) >>>> GD::Graph ... not installed! (for stats - not required) >>>> GD::Graph::lines ... not installed! (for stats - not required) >>>> GD::Text::Align ... not installed! (for stats - not required) >>>> XML::Parser ... ok >>>> PDF::API2 ... not installed! (for PDF output - not >>>> required) >>>> Compress::Zlib ... ok >>>> >>>> >>>> UGH. Well good news is I have a support contract, where they say >>>> they >>>> support "OS X". >>>> >>>> -Andy >>>> >>>> >>>> >>>> On 11/4/07 11:00 AM, "Manoj Patwardhan" <[EMAIL PROTECTED]> wrote: >>>> >>>>> Thanks Andy! Your help is greatly appreciated. >>>>> >>>>> - Manoj Patwardhan >>>>> >>>>> On Nov 4, 2007, at 10:53 AM, Andy Lubel wrote: >>>>> >>>>>> dude, leopard has been out for a week.. us experts havent had a >>>>>> chance >>>>>> to test yet, although it should work. major difference that i can >>>>>> think >>>>>> of being apache. >>>>>> >>>>>> ill be running through an install on my dev environment with >>>>>> leopard >>>>>> and >>>>>> will try to replicate your issue. only thing is i use mysql >>>>>> instead >>>>>> of >>>>>> postgress. >>>>>> >>>>>> >>>>>> -Andy Lubel >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> -----Original Message----- >>>>>> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On >>>>>> Behalf >>>>>> Of >>>>>> Manoj Patwardhan >>>>>> Sent: Sunday, November 04, 2007 9:40 AM >>>>>> To: [email protected] >>>>>> Subject: [otrs] Creating a new user agent (Postgres, Mac OSX) >>>>>> >>>>>> I downloaded OTRS 2.2.3 to install on Mac OS 10.5 (Leopard) and >>>>>> want >>>>>> to >>>>>> use Postgres as the back end. >>>>>> >>>>>> I followed instructions and was able to eventually log in as >>>>>> [EMAIL PROTECTED] and create groups and roles. However, when I try to >>>>>> create a new user agent, nothing happens. I looked at the Apache >>>>>> (2.2) >>>>>> error log and the message I see is the following: >>>>>> >>>>>> ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: darwin Time: Sun Nov 4 >>>>>> 09:22:10 >>>>>> 2007, referer: http://expsupport/otrs/index.pl?Action=AdminUser >>>>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] , referer: >>>>>> http://expsupport/otrs/index.pl?Action=AdminUser >>>>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] Message: >>>>>> Need >>>>>> UserID!, referer: http://expsupport/otrs/index.pl?Action=AdminUser >>>>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] , referer: >>>>>> http://expsupport/otrs/index.pl?Action=AdminUser >>>>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] Traceback >>>>>> (858): , referer: http://expsupport/otrs/index.pl?Action=AdminUser >>>>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] Module: >>>>>> Kernel::Output::HTML::PreferencesCustomQueue::Param (v1.7) Line: >>>>>> 49, >>>>>> referer: http://expsupport/otrs/index.pl?Action=AdminUser >>>>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] Module: >>>>>> Kernel::Modules::AdminUser::_Edit (v1.42 ) Line: 383, referer: >>>>>> http://expsupport/otrs/index.pl?Action=AdminUser >>>>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] Module: >>>>>> Kernel::Modules::AdminUser::Run (v1.42 ) Line: 214, referer: >>>>>> http://expsupport/otrs/index.pl?Action=AdminUser >>>>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] Module: >>>>>> Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 670, >>>>>> referer: >>>>>> http://expsupport/otrs/index.pl?Action=AdminUser >>>>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] Module: / >>>>>> Users/manoj/exp/httproot/otrs/bin/cgi-bin/index.pl (v1.81) Line: >>>>>> 47, >>>>>> referer: http://expsupport/otrs/index.pl?Action=AdminUser >>>>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] , referer: >>>>>> http://expsupport/otrs/index.pl?Action=AdminUser >>>>>> >>>>>> Any ideas what might be going on? I get a similar log when I try >>>>>> to >>>>>> create a new customer account (using customer.pl). >>>>>> >>>>>> Thanks! >>>>>> -- >>>>>> Manoj Patwardhan >>>>>> _______________________________________________ >>>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>>>> Archive: http://lists.otrs.org/pipermail/otrs >>>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>>>> Support or consulting for your OTRS system? >>>>>> => http://www.otrs.com/ >>>>>> _______________________________________________ >>>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>>>> Archive: http://lists.otrs.org/pipermail/otrs >>>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>>>> Support or consulting for your OTRS system? >>>>>> => http://www.otrs.com/ >>>>>> >>>>>> >>>>> >>>>> _______________________________________________ >>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>>> Archive: http://lists.otrs.org/pipermail/otrs >>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>>> Support or consulting for your OTRS system? >>>>> => http://www.otrs.com/ >>>> >>>> >>>> >>>> _______________________________________________ >>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>> Archive: http://lists.otrs.org/pipermail/otrs >>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>> Support or consulting for your OTRS system? >>>> => http://www.otrs.com/ >>>> >>>> >>> >>> _______________________________________________ >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> Support or consulting for your OTRS system? >>> => http://www.otrs.com/ >> >> >> >> _______________________________________________ >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> Support or consulting for your OTRS system? >> => http://www.otrs.com/ >> >> > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ Andy Lubel Application Administrator / IT Department GTSI Corp. 3901 Stonecroft Boulevard Chantilly, VA 20151 Tel: 1.800.999.GTSI ext.2309 Dir: 703.502.2309 [EMAIL PROTECTED] -- _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
