Hi Andy,
I have some additional information. I was following the instructions
for configuring the web server using the online documentation.
However, the file "README.webserver" mentions that the following line
should be added to the otrs conf file I created for Apache (after
modifying the root of my installation):
Perlrequire /opt/otrs/scripts/apache-perl-startup.pl
That got me past the error I have been having so far. I still cannot
create a user but now I get a OTRS error web page (rather than an
Apache error log message) and that shows the following:
----
ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: darwin Time: Sat Nov 10 18:03:36 2007
Message: Email address ([EMAIL PROTECTED]) not valid (invalid [EMAIL PROTECTED]
(DNS problem: query timed out)! )!
Traceback (3922):
Module: Kernel::System::User::UserAdd (v1.55) Line: 225
Module: Kernel::Modules::AdminUser::Run (v1.36 ) Line: 194
Module: Kernel::System::Web::InterfaceAgent::Run (v1.17) Line: 671
Module:
ModPerl
::ROOT
::ModPerl
::Registry
::Users_server_httproot_otrs_bin_cgi_2dbin_index_2epl::handler (v)
Line: 47
Module: (eval) (v1.81) Line: 203
Module: ModPerl::RegistryCooker::run (v1.81) Line: 203
Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 169
Module: ModPerl::Registry::handler (v1.99) Line: 30
----
Does this mean anything? Perhaps it is not a Leopard problem but
something incorrect I am still doing in my setup.
Thanks!!
On Nov 9, 2007, at 10:23 AM, Andy Lubel wrote:
Im still having a HELL of a time getting the built in perl to CPAN
me up
some needed OTRS modules.
Just got approval for testing with a userland perl (activeperl).
Should
have that done today and I will hopefully not get the same problem
as you so
we can say you did something wrong :)
That would really stink if OTRS just didn't work in Leopard..
-Andy
On 11/8/07 8:38 PM, "Manoj Patwardhan" <[EMAIL PROTECTED]> wrote:
Hi Andy,
FWIW, I tried the installation with MySQL and get the same error as I
did before with Postgres. Just cannot create a user agent.
Thanks,
Manoj
On Nov 6, 2007, at 10:21 AM, Andy Lubel wrote:
Yeah, I'm still PPC here and its a little different than the intel
perl I
suspect.
xservedev:~ root# perl --version
This is perl, v5.8.8 built for darwin-thread-multi-2level
What's yours say?
On 11/6/07 10:18 AM, "Manoj Patwardhan" <[EMAIL PROTECTED]> wrote:
Can you give me any insight into how you installed the needed
modules or did
you upgrade your OSX to a later version without erasing the disk?
It was a clean install of Leopard (after erasing the disk).
To install the modules I used the CPAN shell running as root. It
just
worked first shot.
Im having a hell of a time just installing Date::Pcalc..
What architecture are you on, PPC or Intel?
Intel.
- Manoj
On 11/6/07 8:52 AM, "Manoj Patwardhan" <[EMAIL PROTECTED]> wrote:
Hi Andy,
Here's the result of my running otrs.checkmodules:
CGI ... ok
Date::Pcalc ... ok
Date::Format ... ok
DBI ... ok
DBD::mysql ... not installed! (required - use "perl -
MCPAN -
e shell;")
Digest::MD5 ... ok
Crypt::PasswdMD5 ... ok
LWP::UserAgent ... ok
IO::Scalar ... ok
IO::Wrap ... ok
MIME::Base64 ... ok
MIME::Tools ... ok
Mail::Internet ... ok
Net::DNS ... ok
Net::POP3 ... ok
Net::LDAP ... ok
Net::SMTP ... ok
Authen::SASL ... ok
GD ... ok
GD::Text ... ok
GD::Graph ... ok
GD::Graph::lines ... ok
GD::Text::Align ... ok
XML::Parser ... ok
PDF::API2 ... ok
Compress::Zlib ... ok
Note that I am using Postgres so I shouldn't really need
DBD::mysql.
Thanks,
- Manoj
On Nov 5, 2007, at 5:48 PM, Andy Lubel wrote:
Wow, this is proving annoying to do.. Taking more effort than I
expected,
the perl installed is multi-threaded....
Can you paste your otrs.checkmodules?
This is mine:
CGI ... ok
Date::Pcalc ... not installed!
Date::Format ... not installed!
DBI ... ok
DBD::mysql ... not installed!
Digest::MD5 ... ok
Crypt::PasswdMD5 ... not installed!
LWP::UserAgent ... ok
IO::Scalar ... ok
IO::Wrap ... ok
MIME::Base64 ... ok
MIME::Tools ... ok
Mail::Internet ... ok
Net::DNS ... version 0.60 is not useable with OTRS.
Please
use
an older or an newer one.
Net::POP3 ... ok
Net::LDAP ... ok
Net::SMTP ... ok
Authen::SASL ... ok
GD ... not installed! (for stats - not required)
GD::Text ... not installed! (for stats - not required)
GD::Graph ... not installed! (for stats - not required)
GD::Graph::lines ... not installed! (for stats - not required)
GD::Text::Align ... not installed! (for stats - not required)
XML::Parser ... ok
PDF::API2 ... not installed! (for PDF output - not
required)
Compress::Zlib ... ok
UGH. Well good news is I have a support contract, where they
say
they
support "OS X".
-Andy
On 11/4/07 11:00 AM, "Manoj Patwardhan" <[EMAIL PROTECTED]>
wrote:
Thanks Andy! Your help is greatly appreciated.
- Manoj Patwardhan
On Nov 4, 2007, at 10:53 AM, Andy Lubel wrote:
dude, leopard has been out for a week.. us experts havent
had a
chance
to test yet, although it should work. major difference that i
can
think
of being apache.
ill be running through an install on my dev environment with
leopard
and
will try to replicate your issue. only thing is i use mysql
instead
of
postgress.
-Andy Lubel
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
Behalf
Of
Manoj Patwardhan
Sent: Sunday, November 04, 2007 9:40 AM
To: [email protected]
Subject: [otrs] Creating a new user agent (Postgres, Mac OSX)
I downloaded OTRS 2.2.3 to install on Mac OS 10.5 (Leopard)
and
want
to
use Postgres as the back end.
I followed instructions and was able to eventually log in as
[EMAIL PROTECTED] and create groups and roles. However, when I
try to
create a new user agent, nothing happens. I looked at the
Apache
(2.2)
error log and the message I see is the following:
ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: darwin Time: Sun Nov 4
09:22:10
2007, referer: http://expsupport/otrs/index.pl?
Action=AdminUser
[Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] ,
referer:
http://expsupport/otrs/index.pl?Action=AdminUser
[Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1]
Message:
Need
UserID!, referer: http://expsupport/otrs/index.pl?Action=AdminUser
[Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] ,
referer:
http://expsupport/otrs/index.pl?Action=AdminUser
[Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1]
Traceback
(858): , referer: http://expsupport/otrs/index.pl?Action=AdminUser
[Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1]
Module:
Kernel::Output::HTML::PreferencesCustomQueue::Param (v1.7)
Line:
49,
referer: http://expsupport/otrs/index.pl?Action=AdminUser
[Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1]
Module:
Kernel::Modules::AdminUser::_Edit (v1.42 ) Line: 383, referer:
http://expsupport/otrs/index.pl?Action=AdminUser
[Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1]
Module:
Kernel::Modules::AdminUser::Run (v1.42 ) Line: 214, referer:
http://expsupport/otrs/index.pl?Action=AdminUser
[Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1]
Module:
Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 670,
referer:
http://expsupport/otrs/index.pl?Action=AdminUser
[Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1]
Module: /
Users/manoj/exp/httproot/otrs/bin/cgi-bin/index.pl (v1.81)
Line:
47,
referer: http://expsupport/otrs/index.pl?Action=AdminUser
[Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] ,
referer:
http://expsupport/otrs/index.pl?Action=AdminUser
Any ideas what might be going on? I get a similar log when I
try
to
create a new customer account (using customer.pl).
Thanks!
--
Manoj Patwardhan
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Andy Lubel
Application Administrator / IT Department
GTSI Corp.
3901 Stonecroft Boulevard
Chantilly, VA 20151
Tel: 1.800.999.GTSI ext.2309
Dir: 703.502.2309
[EMAIL PROTECTED]
--
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