Im still having a HELL of a time getting the built in perl to CPAN me up some needed OTRS modules.
Just got approval for testing with a userland perl (activeperl). Should have that done today and I will hopefully not get the same problem as you so we can say you did something wrong :) That would really stink if OTRS just didn't work in Leopard.. -Andy On 11/8/07 8:38 PM, "Manoj Patwardhan" <[EMAIL PROTECTED]> wrote: > Hi Andy, > > FWIW, I tried the installation with MySQL and get the same error as I > did before with Postgres. Just cannot create a user agent. > > Thanks, > Manoj > > > On Nov 6, 2007, at 10:21 AM, Andy Lubel wrote: > >> Yeah, I'm still PPC here and its a little different than the intel >> perl I >> suspect. >> >> xservedev:~ root# perl --version >> >> This is perl, v5.8.8 built for darwin-thread-multi-2level >> >> What's yours say? >> >> >> >> >> On 11/6/07 10:18 AM, "Manoj Patwardhan" <[EMAIL PROTECTED]> wrote: >> >>>> Can you give me any insight into how you installed the needed >>>> modules or did >>>> you upgrade your OSX to a later version without erasing the disk? >>> >>> It was a clean install of Leopard (after erasing the disk). >>> >>> To install the modules I used the CPAN shell running as root. It just >>> worked first shot. >>> >>>> Im having a hell of a time just installing Date::Pcalc.. >>>> >>>> What architecture are you on, PPC or Intel? >>> >>> Intel. >>> >>> - Manoj >>> >>> >>>> On 11/6/07 8:52 AM, "Manoj Patwardhan" <[EMAIL PROTECTED]> wrote: >>>> >>>>> Hi Andy, >>>>> >>>>> Here's the result of my running otrs.checkmodules: >>>>> >>>>> CGI ... ok >>>>> Date::Pcalc ... ok >>>>> Date::Format ... ok >>>>> DBI ... ok >>>>> DBD::mysql ... not installed! (required - use "perl - >>>>> MCPAN - >>>>> e shell;") >>>>> Digest::MD5 ... ok >>>>> Crypt::PasswdMD5 ... ok >>>>> LWP::UserAgent ... ok >>>>> IO::Scalar ... ok >>>>> IO::Wrap ... ok >>>>> MIME::Base64 ... ok >>>>> MIME::Tools ... ok >>>>> Mail::Internet ... ok >>>>> Net::DNS ... ok >>>>> Net::POP3 ... ok >>>>> Net::LDAP ... ok >>>>> Net::SMTP ... ok >>>>> Authen::SASL ... ok >>>>> GD ... ok >>>>> GD::Text ... ok >>>>> GD::Graph ... ok >>>>> GD::Graph::lines ... ok >>>>> GD::Text::Align ... ok >>>>> XML::Parser ... ok >>>>> PDF::API2 ... ok >>>>> Compress::Zlib ... ok >>>>> >>>>> Note that I am using Postgres so I shouldn't really need >>>>> DBD::mysql. >>>>> >>>>> Thanks, >>>>> - Manoj >>>>> >>>>> >>>>> On Nov 5, 2007, at 5:48 PM, Andy Lubel wrote: >>>>> >>>>>> Wow, this is proving annoying to do.. Taking more effort than I >>>>>> expected, >>>>>> the perl installed is multi-threaded.... >>>>>> >>>>>> Can you paste your otrs.checkmodules? >>>>>> >>>>>> This is mine: >>>>>> >>>>>> CGI ... ok >>>>>> Date::Pcalc ... not installed! >>>>>> Date::Format ... not installed! >>>>>> DBI ... ok >>>>>> DBD::mysql ... not installed! >>>>>> Digest::MD5 ... ok >>>>>> Crypt::PasswdMD5 ... not installed! >>>>>> LWP::UserAgent ... ok >>>>>> IO::Scalar ... ok >>>>>> IO::Wrap ... ok >>>>>> MIME::Base64 ... ok >>>>>> MIME::Tools ... ok >>>>>> Mail::Internet ... ok >>>>>> Net::DNS ... version 0.60 is not useable with OTRS. Please >>>>>> use >>>>>> an older or an newer one. >>>>>> Net::POP3 ... ok >>>>>> Net::LDAP ... ok >>>>>> Net::SMTP ... ok >>>>>> Authen::SASL ... ok >>>>>> GD ... not installed! (for stats - not required) >>>>>> GD::Text ... not installed! (for stats - not required) >>>>>> GD::Graph ... not installed! (for stats - not required) >>>>>> GD::Graph::lines ... not installed! (for stats - not required) >>>>>> GD::Text::Align ... not installed! (for stats - not required) >>>>>> XML::Parser ... ok >>>>>> PDF::API2 ... not installed! (for PDF output - not >>>>>> required) >>>>>> Compress::Zlib ... ok >>>>>> >>>>>> >>>>>> UGH. Well good news is I have a support contract, where they say >>>>>> they >>>>>> support "OS X". >>>>>> >>>>>> -Andy >>>>>> >>>>>> >>>>>> >>>>>> On 11/4/07 11:00 AM, "Manoj Patwardhan" <[EMAIL PROTECTED]> >>>>>> wrote: >>>>>> >>>>>>> Thanks Andy! Your help is greatly appreciated. >>>>>>> >>>>>>> - Manoj Patwardhan >>>>>>> >>>>>>> On Nov 4, 2007, at 10:53 AM, Andy Lubel wrote: >>>>>>> >>>>>>>> dude, leopard has been out for a week.. us experts havent had a >>>>>>>> chance >>>>>>>> to test yet, although it should work. major difference that i >>>>>>>> can >>>>>>>> think >>>>>>>> of being apache. >>>>>>>> >>>>>>>> ill be running through an install on my dev environment with >>>>>>>> leopard >>>>>>>> and >>>>>>>> will try to replicate your issue. only thing is i use mysql >>>>>>>> instead >>>>>>>> of >>>>>>>> postgress. >>>>>>>> >>>>>>>> >>>>>>>> -Andy Lubel >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> -----Original Message----- >>>>>>>> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On >>>>>>>> Behalf >>>>>>>> Of >>>>>>>> Manoj Patwardhan >>>>>>>> Sent: Sunday, November 04, 2007 9:40 AM >>>>>>>> To: [email protected] >>>>>>>> Subject: [otrs] Creating a new user agent (Postgres, Mac OSX) >>>>>>>> >>>>>>>> I downloaded OTRS 2.2.3 to install on Mac OS 10.5 (Leopard) and >>>>>>>> want >>>>>>>> to >>>>>>>> use Postgres as the back end. >>>>>>>> >>>>>>>> I followed instructions and was able to eventually log in as >>>>>>>> [EMAIL PROTECTED] and create groups and roles. However, when I >>>>>>>> try to >>>>>>>> create a new user agent, nothing happens. I looked at the Apache >>>>>>>> (2.2) >>>>>>>> error log and the message I see is the following: >>>>>>>> >>>>>>>> ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: darwin Time: Sun Nov 4 >>>>>>>> 09:22:10 >>>>>>>> 2007, referer: http://expsupport/otrs/index.pl?Action=AdminUser >>>>>>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] , referer: >>>>>>>> http://expsupport/otrs/index.pl?Action=AdminUser >>>>>>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] Message: >>>>>>>> Need >>>>>>>> UserID!, referer: http://expsupport/otrs/index.pl?Action=AdminUser >>>>>>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] , referer: >>>>>>>> http://expsupport/otrs/index.pl?Action=AdminUser >>>>>>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] Traceback >>>>>>>> (858): , referer: http://expsupport/otrs/index.pl?Action=AdminUser >>>>>>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] Module: >>>>>>>> Kernel::Output::HTML::PreferencesCustomQueue::Param (v1.7) Line: >>>>>>>> 49, >>>>>>>> referer: http://expsupport/otrs/index.pl?Action=AdminUser >>>>>>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] Module: >>>>>>>> Kernel::Modules::AdminUser::_Edit (v1.42 ) Line: 383, referer: >>>>>>>> http://expsupport/otrs/index.pl?Action=AdminUser >>>>>>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] Module: >>>>>>>> Kernel::Modules::AdminUser::Run (v1.42 ) Line: 214, referer: >>>>>>>> http://expsupport/otrs/index.pl?Action=AdminUser >>>>>>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] Module: >>>>>>>> Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 670, >>>>>>>> referer: >>>>>>>> http://expsupport/otrs/index.pl?Action=AdminUser >>>>>>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] >>>>>>>> Module: / >>>>>>>> Users/manoj/exp/httproot/otrs/bin/cgi-bin/index.pl (v1.81) Line: >>>>>>>> 47, >>>>>>>> referer: http://expsupport/otrs/index.pl?Action=AdminUser >>>>>>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] , referer: >>>>>>>> http://expsupport/otrs/index.pl?Action=AdminUser >>>>>>>> >>>>>>>> Any ideas what might be going on? I get a similar log when I try >>>>>>>> to >>>>>>>> create a new customer account (using customer.pl). >>>>>>>> >>>>>>>> Thanks! >>>>>>>> -- >>>>>>>> Manoj Patwardhan >>>>>>>> _______________________________________________ >>>>>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>>>>>> Archive: http://lists.otrs.org/pipermail/otrs >>>>>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>>>>>> Support or consulting for your OTRS system? >>>>>>>> => http://www.otrs.com/ >>>>>>>> _______________________________________________ >>>>>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>>>>>> Archive: http://lists.otrs.org/pipermail/otrs >>>>>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>>>>>> Support or consulting for your OTRS system? >>>>>>>> => http://www.otrs.com/ >>>>>>>> >>>>>>>> >>>>>>> >>>>>>> _______________________________________________ >>>>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>>>>> Archive: http://lists.otrs.org/pipermail/otrs >>>>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>>>>> Support or consulting for your OTRS system? >>>>>>> => http://www.otrs.com/ >>>>>> >>>>>> >>>>>> >>>>>> _______________________________________________ >>>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>>>> Archive: http://lists.otrs.org/pipermail/otrs >>>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>>>> Support or consulting for your OTRS system? >>>>>> => http://www.otrs.com/ >>>>>> >>>>>> >>>>> >>>>> _______________________________________________ >>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>>> Archive: http://lists.otrs.org/pipermail/otrs >>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>>> Support or consulting for your OTRS system? >>>>> => http://www.otrs.com/ >>>> >>>> >>>> >>>> _______________________________________________ >>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>> Archive: http://lists.otrs.org/pipermail/otrs >>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>> Support or consulting for your OTRS system? >>>> => http://www.otrs.com/ >>>> >>>> >>> >>> _______________________________________________ >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> Support or consulting for your OTRS system? >>> => http://www.otrs.com/ >> >> Andy Lubel >> Application Administrator / IT Department >> >> GTSI Corp. >> 3901 Stonecroft Boulevard >> Chantilly, VA 20151 >> Tel: 1.800.999.GTSI ext.2309 >> Dir: 703.502.2309 >> [EMAIL PROTECTED] >> -- >> >> >> _______________________________________________ >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> Support or consulting for your OTRS system? >> => http://www.otrs.com/ >> >> > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
