Hi, > Hi, > I did a clean Windows install this weekend and everything seems to > be working well, despite the fact that I'm a totally new to this. I > do however, have some questions: 1) In my setup OTRS is retrieving > POP3 emails from my ISP provided server. After retrieval OTRS > deletes the messages from the server. Is there any way to have OTRS > leave them on the server?
OTRS itself doesn't delete the email from the server, the POP setting does. Any POP client by default tells the server to delete email it has already retrieved, and the server (by default) will only allow a POP client to retrieve new mail. So depending on either of these settings (client or server) who could get into the situation where you keep downloading the same emails over and over. I don't know the answer to your question though so I'll leave it to someone who may. I'd imagine it'd just be a setting change in the OTRS POP perl script that's called when OTRS cron's the POP script. > 2) Also since the ISP has no built in spam > filters, we generally receive 100+ spam's per day. Is there any way > to pre-filter them before they get into OTRS? Related to this: can Yes, but that depends on what MTA you are using. If you are using sendmail, you can use a milter to call ClamAV and SA to do the scanning for you, or do it all through procmail. Other MTA's (exim, postfix, etc) handle this situation also but the point being that you do this at the MTA level. Michael. > we delete the spam messages from the Junk queue? (I now have 400+ > junk emails!) > > Thanks for any insight you can offer... BJ ------- End of Original Message ------- _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
