BJ wrote:
I did a clean Windows install this weekend and everything seems to
be working
well, despite the fact that I'm a totally new to this. I do
however, have some questions:
1) In my setup OTRS is retrieving POP3 emails from my ISP provided
server.
After retrieval OTRS deletes the messages from the server. Is there
any way
to have OTRS leave them on the server?
The general answer to this (this question is asked quite frequently on
this list) is to setup your mailserver so that mail to your OTRS
mailbox is *also* forwarded to another mailbox for archiving. I really
don't recommend to leave all messages in the OTRS mailbox. First of
all I don't know if OTRS really handles this setup well and
performance will be a lot worse too.
Nils Breunese.
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