Michael,
Thanks for your reply. Now that I have thought more about stating the
question, I forgot to mention that I have the SendmailModule set to use
SMPT, not the default of Sendmail. I think it has something to do with the
Windows install.
BJ
----- Original Message -----
From: "Michael Mansour" <[EMAIL PROTECTED]>
To: "User questions and discussions about OTRS.org" <[email protected]>
Sent: Sunday, January 13, 2008 9:49 PM
Subject: Re: [otrs] After getting incoming pop3 Email,email on server is
deleted. Any way to stop this?
Hi,
Hi,
I did a clean Windows install this weekend and everything seems to
be working well, despite the fact that I'm a totally new to this. I
do however, have some questions: 1) In my setup OTRS is retrieving
POP3 emails from my ISP provided server. After retrieval OTRS
deletes the messages from the server. Is there any way to have OTRS
leave them on the server?
OTRS itself doesn't delete the email from the server, the POP setting
does.
Any POP client by default tells the server to delete email it has already
retrieved, and the server (by default) will only allow a POP client to
retrieve new mail.
So depending on either of these settings (client or server) who could get
into
the situation where you keep downloading the same emails over and over.
I don't know the answer to your question though so I'll leave it to
someone
who may. I'd imagine it'd just be a setting change in the OTRS POP perl
script
that's called when OTRS cron's the POP script.
2) Also since the ISP has no built in spam
filters, we generally receive 100+ spam's per day. Is there any way
to pre-filter them before they get into OTRS? Related to this: can
Yes, but that depends on what MTA you are using. If you are using
sendmail,
you can use a milter to call ClamAV and SA to do the scanning for you, or
do
it all through procmail.
Other MTA's (exim, postfix, etc) handle this situation also but the point
being that you do this at the MTA level.
Michael.
we delete the spam messages from the Junk queue? (I now have 400+
junk emails!)
Thanks for any insight you can offer... BJ
------- End of Original Message -------
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