Sorry, I wasn't too clear here... In the ticket zoom you got the menu action 'Free Fields'. Besides changing the FreeFields you find the option to change the status too.
Cheers, Daniel -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jaroslaw Czarniak Sent: Dienstag, 5. Februar 2008 09:33 To: User questions and discussions about OTRS.org Subject: Re: [otrs] How to open previously closed ticket ?? How to use it ? If I add test:test it doesn't change anything... Tuesday 29 January 2008 15:11:43 Obee, Daniel napisał(a): > Easiest way would be to use the 'Freetext' option. In contrary to notes > etc. this doesn't add an additional article to the ticket. > > Greetz, > Daniel > > > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of > Nils Breunese (Lemonbit) > Sent: Dienstag, 29. Januar 2008 14:43 > To: User questions and discussions about OTRS.org > Subject: Re: [otrs] How to open previously closed ticket ?? > > Jaroslaw Czarniak wrote: > > Probably it's a very simple question but I can't find it anywhere. > > How to open previously closed ticket ?? > > Add a note and set the state to something else than closed. > > Nils Breunese. > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ -- Pozdrawiam Jarosław Czarniak Jarsat s.c. Kruczkowskiego 13F 80-288, Gdańsk jczarniak (at) jarsat (dot) pl tel. 0 58 741 77 02 _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
