Thank you for reply. You was very clear. But I've only four "Free Fields" and subject field above them there. There is no any drop-down-menu nor any thing else (except "submit" button). OTRS 2.2.4
Tuesday 05 February 2008 09:41:40 Obee, Daniel napisał(a): > Sorry, I wasn't too clear here... > > In the ticket zoom you got the menu action 'Free Fields'. Besides changing > the FreeFields you find the option to change the status too. > > Cheers, > Daniel > > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of > Jaroslaw Czarniak Sent: Dienstag, 5. Februar 2008 09:33 > To: User questions and discussions about OTRS.org > Subject: Re: [otrs] How to open previously closed ticket ?? > > How to use it ? > If I add test:test it doesn't change anything... > > Tuesday 29 January 2008 15:11:43 Obee, Daniel napisał(a): > > Easiest way would be to use the 'Freetext' option. In contrary to notes > > etc. this doesn't add an additional article to the ticket. > > > > Greetz, > > Daniel > > > > > > -----Original Message----- > > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of > > Nils Breunese (Lemonbit) > > Sent: Dienstag, 29. Januar 2008 14:43 > > To: User questions and discussions about OTRS.org > > Subject: Re: [otrs] How to open previously closed ticket ?? > > > > Jaroslaw Czarniak wrote: > > > Probably it's a very simple question but I can't find it anywhere. > > > How to open previously closed ticket ?? > > > > Add a note and set the state to something else than closed. > > > > Nils Breunese. > > _______________________________________________ > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > Support or consulting for your OTRS system? > > => http://www.otrs.com/ > > _______________________________________________ > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > Support or consulting for your OTRS system? > > => http://www.otrs.com/ -- Pozdrawiam Jarosław Czarniak Jarsat s.c. Kruczkowskiego 13F 80-288, Gdańsk jczarniak (at) jarsat (dot) pl tel. 0 58 741 77 02
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