Nils Breunese (Lemonbit) wrote:
Robin Bowes wrote:
Nils Breunese (Lemonbit) wrote:
Robin Bowes wrote:
I'm just getting to grips with OTRS v2.3.0 (currently using rc1, but
will install 2.3.0 when it is released).
I'd like to have our monitoring system alert msgs sent to our OTRS
system, but don't need/want to send replies to the alert/warning msgs.
Is there a way to not send an auto-response to msgs from certain
senders?
Create a separate queue for your alerts and don't set up an auto
response for that queue.
Thanks for the replies.
So, just to be clear, I need to:
Create a new mailbox, e.g. [EMAIL PROTECTED]
Set up a new system address for this mailbox
Create a new queue for this system address
Don't use auto-response on this queue
Is that right?
You could do that. You don't necessarily need to create a separate
mailbox and system address. You can also filter these messages from an
existing incoming address and put them in a separate queue, but yeah, I
think I'd also just create a separate mailbox for this.
I agree, a separate mailbox is probably better in this case, but how
would I do filtering?
R.
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