Robin Bowes wrote:
Nils Breunese (Lemonbit) wrote:
Robin Bowes wrote:
Nils Breunese (Lemonbit) wrote:
Robin Bowes wrote:
So, just to be clear, I need to:
Create a new mailbox, e.g. [EMAIL PROTECTED]
Set up a new system address for this mailbox
Create a new queue for this system address
Don't use auto-response on this queue
Is that right?
You could do that. You don't necessarily need to create a separate
mailbox and system address. You can also filter these messages from
an existing incoming address and put them in a separate queue, but
yeah, I think I'd also just create a separate mailbox for this.
I agree, a separate mailbox is probably better in this case, but how
would I do filtering?
See 'Filtering incoming messages' in the documentation:
http://doc.otrs.org/2.2/en/html/x1053.html
Thanks Nils.
I've created the new mailbox, system address, and queue, but mail sent
to the new mailbox doesn't go to the "Monitoring" queue. The first few
tests went to the "Raw" queue, and it's currently going to the "Junk"
queue.
More information:
If I send directly to the "[EMAIL PROTECTED]" address, the ticket
is created in the "Junk" queue.
If I send to an alias we have set up "[EMAIL PROTECTED]" which includes
"otrs-monitor" in the list of mailboxes it copies the mail to, the
ticket is created in the "Raw" queue.
R.
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/
