On Fri, Sep 12, 2008 at 4:11 PM, Nils Breunese (Lemonbit) <[EMAIL PROTECTED]> wrote: > polloxx wrote: > >> We're using otrs for a while now and it works perfectly, however I >> have one question coming back from our management: >> >> Is it possible to integrate outlook into otrs? Or are there alternatives? > > I have no idea what integrating Outlook into OTRS means. Could you explain > what kind of integration you're looking for? >
We're using otrs as our ticketing system, which is running on an internal server. The problem is that adminisrators sometimes are unable to access the server to answer a ticket: when they are at a customers network. They have always access to our Exchange server. At this point I just drup a copy of the ticket on the Exchange. But I'm convinced there are better solutions for mobile users. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
