polloxx wrote:
We're using otrs as our ticketing system, which is running on an
internal server. The problem is that adminisrators sometimes are
unable to access the server to answer a ticket: when they are at a
customers network. They have always access to our Exchange server. At
this point I just drup a copy of the ticket on the Exchange.
But I'm convinced there are better solutions for mobile users.
Sounds like you just need to configure your network so that remote
users can access OTRS (think firewall/VPN/etc.).
Nils Breunese.
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