On Thu, Oct 2, 2008 at 5:43 PM, Nils Breunese (Lemonbit) <[EMAIL PROTECTED]> wrote: > polloxx wrote: > >> We're using otrs as our ticketing system, which is running on an >> internal server. The problem is that adminisrators sometimes are >> unable to access the server to answer a ticket: when they are at a >> customers network. They have always access to our Exchange server. At >> this point I just drup a copy of the ticket on the Exchange. >> >> But I'm convinced there are better solutions for mobile users. > > Sounds like you just need to configure your network so that remote users can > access OTRS (think firewall/VPN/etc.). >
That's no option. We have a firewall and VPN. That's just what we want to avoid. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
