Hi Maurice, My main problem is when I want to close a ticket I must enter some text in body of it. Is there any way to get rid of this?
Afshar On Wed, May 20, 2009 at 5:42 AM, Maurice James <[email protected]>wrote: > Why bother adding a note if you are going to leave the body empty? > > > > *From:* [email protected] [mailto:[email protected]] *On Behalf Of > *Afshar Mohebbi > *Sent:* Tuesday, May 19, 2009 1:01 AM > *To:* User questions and discussions about OTRS. > *Subject:* Re: [otrs] why ticket's body or note is mandatory? > > > > Any idea about it? > > > On Sat, May 16, 2009 at 7:06 PM, Afshar Mohebbi <[email protected]> > wrote: > > Hi all, > > Why I can not leave ticket notes empty? > Can I switch off this option? > This is also applicable on ticket's body. > > Regards, > Afshar Mohebbi > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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