Thanks all! This is our user's request indeed. They don't want to enter any text even a single space when they close a ticket or when taking ownership a ticket.
Many thanks for your attentions Afshar Mohebbi On Thu, May 21, 2009 at 4:40 AM, Maurice James <[email protected]>wrote: > Another option is to just hit the space bar in the body of the message. > You do not have to type actual letters and numbers. > > > > *From:* [email protected] [mailto:[email protected]] *On Behalf Of > *Shawn Beasley > *Sent:* Wednesday, May 20, 2009 10:29 AM > *To:* User questions and discussions about OTRS. > *Subject:* Re: [otrs] why ticket's body or note is mandatory? > > > > Afshar, > > > > On 20.05.2009, at 15:42, Afshar Mohebbi wrote: > > > > Hi Maurice, > My main problem is when I want to close a ticket I must enter some text in > body of it. > Is there any way to get rid of this? > > The check is only java scritping in the DTL, but as was already stated, it > does not make much sense to turn this check off. > > Why bother adding a note if you are going to leave the body empty? > > Best wishes, > > > > -- > > > > Shawn Beasley > > Support Technician > > > > ((otrs)) :: OTRS AG :: Europaring 4 :: D - 94315 Straubing > > Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 > > http://www.otrs.com/ :: Communication with success! > > > > > > Geschäftssitz: Bad Homburg > > Amtsgericht Bad Homburg, HRB 10751 > > Steuernummer: 003 240 97505 > > Aufsichtsratsvorsitzender: Burchard Steinbild > > Vorstand: André Mindermann (Vorsitzender), Martin Edenhofer > > > > NEU! ENTERPRISE SUBSCRIPTION - JETZT informieren und buchen! > > http://www.otrs.com/de/support/enterprise-subscription/ > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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