> Hi Maurice, > My main problem is when I want to close a ticket I must enter some text in body of it. > Is there any way to get rid of this?
Yes, in the sysconfig there is a way to disable the requirement of text in the message. I remember this being discussed and resolved sometime ago. I do not remember the exact solution. I do know that you can change the default body from <blank> to <space> in the sysconfig.
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