Hi Afshar,
On 21.05.2009, at 05:57, Afshar Mohebbi wrote:
Thanks all!
This is our user's request indeed. They don't want to enter any text
even a single space when they close a ticket or when taking
ownership a ticket.
The Sysconfig is your friend:
Ticket::Frontend::AgentTicketClose###Note:
Search for AgentTicketClose###Note in the search field to find the
correct sub-group for turning off the note field completely.
--
Shawn Beasley
Support Technician
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