Hi, Did you already enable statusview?
If I go to /otrs/index.pl?Action=AgentTicketStatusView I can see all tickets (open, closed, locked, unlocked) If you haven't, go to Sysconfig -> Ticket -> Frontend::Agent::ModuleRegistration Leonardo Certuche 301 284 6250 460 0727 ext 5559 [email protected] www.itcon-ltda.com Cra 31 # 54-10 TECNOSOFT Medellín, Colombia On Tue, May 26, 2009 at 1:04 AM, aman <[email protected]> wrote: > hi Leonardo, > > i don't want to get rid of the locking feature, just want to show all the > tickets(even the owner is assigned to a ticket, locked) in the queue > frontend by default. In my current system it is possible only when owner > will Unlock that ticket, then it will be visible to other agents. > > in Short i want All Tickets:XX should be the default view. > (in Preferences i have selected My Queues:queue_name). > > thanks in advance. > > > > On Tue, May 26, 2009 at 5:23 AM, <[email protected]> wrote: > >> Send otrs mailing list submissions to >> [email protected] >> >> To subscribe or unsubscribe via the World Wide Web, visit >> http://lists.otrs.org/cgi-bin/listinfo/otrs >> or, via email, send a message with subject or body 'help' to >> [email protected] >> >> You can reach the person managing the list at >> [email protected] >> >> When replying, please edit your Subject line so it is more specific >> than "Re: Contents of otrs digest..." >> >> >> Today's Topics: >> >> 1. Re: Editing ticket body (Maurice James) >> 2. Re: Editing ticket body (Afshar Mohebbi) >> 3. Re: Editing ticket body (Maurice James) >> 4. Re: notification to sender of ticket, if his ticket was >> closed. (Leonardo Certuche) >> 5. Re: show all tickets to the agents. (Leonardo Certuche) >> >> >> ---------------------------------------------------------------------- >> >> Message: 1 >> Date: Mon, 25 May 2009 09:23:10 -0400 >> From: "Maurice James" <[email protected]> >> Subject: Re: [otrs] Editing ticket body >> To: "'User questions and discussions about OTRS.'" <[email protected]> >> Message-ID: <[email protected]> >> Content-Type: text/plain; charset="utf-8" >> >> You have to edit the ticket article through the database once it is >> created >> >> >> >> From: [email protected] [mailto:[email protected]] On Behalf Of >> Afshar Mohebbi >> Sent: Sunday, May 24, 2009 6:49 AM >> To: User questions and discussions about OTRS. >> Subject: [otrs] Editing ticket body >> >> >> >> Hi, >> >> Why body of a new ticket is not editable just after creation? There maybe >> a mis-spelling or any other text that customer or agents want to correct. >> >> >> Afshar Mohebbi >> >> -------------- next part -------------- >> An HTML attachment was scrubbed... >> URL: < >> http://lists.otrs.org/pipermail/otrs/attachments/20090525/185f5ba1/attachment-0001.html >> > >> >> ------------------------------ >> >> Message: 2 >> Date: Mon, 25 May 2009 18:54:00 +0430 >> From: Afshar Mohebbi <[email protected]> >> Subject: Re: [otrs] Editing ticket body >> To: "User questions and discussions about OTRS." <[email protected]> >> Message-ID: >> <[email protected]> >> Content-Type: text/plain; charset="utf-8" >> >> Hi Maurice, >> >> Do you mean there is no way to edit a ticket body or comment via UI? >> >> Afshar Mohebbi >> >> On Mon, May 25, 2009 at 5:53 PM, Maurice James <[email protected] >> >wrote: >> >> > You have to edit the ticket article through the database once it is >> > created >> > >> > >> > >> > *From:* [email protected] [mailto:[email protected]] *On Behalf >> Of >> > *Afshar Mohebbi >> > *Sent:* Sunday, May 24, 2009 6:49 AM >> > *To:* User questions and discussions about OTRS. >> > *Subject:* [otrs] Editing ticket body >> > >> > >> > >> > Hi, >> > >> > Why body of a new ticket is not editable just after creation? There >> maybe a >> > mis-spelling or any other text that customer or agents want to correct. >> > >> > >> > Afshar Mohebbi >> > >> > --------------------------------------------------------------------- >> > OTRS mailing list: otrs - Webpage: http://otrs.org/ >> > Archive: http://lists.otrs.org/pipermail/otrs >> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > >> > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >> > http://www.otrs.com/en/support/enterprise-subscription/ >> > >> -------------- next part -------------- >> An HTML attachment was scrubbed... >> URL: < >> http://lists.otrs.org/pipermail/otrs/attachments/20090525/3d34e353/attachment-0001.html >> > >> >> ------------------------------ >> >> Message: 3 >> Date: Mon, 25 May 2009 11:14:41 -0400 >> From: "Maurice James" <[email protected]> >> Subject: Re: [otrs] Editing ticket body >> To: "'User questions and discussions about OTRS.'" <[email protected]> >> Message-ID: <[email protected]> >> Content-Type: text/plain; charset="utf-8" >> >> No you cannot do it through the UI. I guess they like it like this for >> integrity purposes >> >> >> >> From: [email protected] [mailto:[email protected]] On Behalf Of >> Afshar Mohebbi >> Sent: Monday, May 25, 2009 10:24 AM >> To: User questions and discussions about OTRS. >> Subject: Re: [otrs] Editing ticket body >> >> >> >> Hi Maurice, >> >> Do you mean there is no way to edit a ticket body or comment via UI? >> >> Afshar Mohebbi >> >> On Mon, May 25, 2009 at 5:53 PM, Maurice James <[email protected]> >> wrote: >> >> You have to edit the ticket article through the database once it is >> created >> >> >> >> From: [email protected] [mailto:[email protected]] On Behalf Of >> Afshar Mohebbi >> Sent: Sunday, May 24, 2009 6:49 AM >> To: User questions and discussions about OTRS. >> Subject: [otrs] Editing ticket body >> >> >> >> Hi, >> >> Why body of a new ticket is not editable just after creation? There maybe >> a mis-spelling or any other text that customer or agents want to correct. >> >> >> Afshar Mohebbi >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >> http://www.otrs.com/en/support/enterprise-subscription/ >> >> >> >> -------------- next part -------------- >> An HTML attachment was scrubbed... >> URL: < >> http://lists.otrs.org/pipermail/otrs/attachments/20090525/9e37bf16/attachment-0001.html >> > >> >> ------------------------------ >> >> Message: 4 >> Date: Mon, 25 May 2009 18:46:43 -0500 >> From: Leonardo Certuche <[email protected]> >> Subject: Re: [otrs] notification to sender of ticket, if his ticket >> was closed. >> To: "User questions and discussions about OTRS." <[email protected]> >> Message-ID: >> <[email protected]> >> Content-Type: text/plain; charset="iso-8859-1" >> >> The survey does it. Here is the how-to >> http://www.mail-archive.com/[email protected]/msg24865.html >> >> >> Leonardo Certuche >> >> On Mon, May 25, 2009 at 12:30 AM, aman <[email protected]> wrote: >> >> > hi, >> > >> > i am new to otrs, using otrs 2.3.4 on a centos 5.2. >> > our requirement is when a agent close the ticket, notification should be >> > sent to the sender of the ticket(Customer). >> > I think it should be automatic but it is not working.any configuration >> > changes. >> > >> > help, >> > >> > >> > -- >> > regards: >> > Aman >> > >> > >> > --------------------------------------------------------------------- >> > OTRS mailing list: otrs - Webpage: http://otrs.org/ >> > Archive: http://lists.otrs.org/pipermail/otrs >> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > >> > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >> > http://www.otrs.com/en/support/enterprise-subscription/ >> > >> -------------- next part -------------- >> An HTML attachment was scrubbed... >> URL: < >> http://lists.otrs.org/pipermail/otrs/attachments/20090525/2a09054e/attachment-0001.html >> > >> >> ------------------------------ >> >> Message: 5 >> Date: Mon, 25 May 2009 18:52:44 -0500 >> From: Leonardo Certuche <[email protected]> >> Subject: Re: [otrs] show all tickets to the agents. >> To: "User questions and discussions about OTRS." <[email protected]> >> Message-ID: >> <[email protected]> >> Content-Type: text/plain; charset="iso-8859-1" >> >> You could enable status view in order to se both open an closed tickets. >> Go >> to sysconfig and then >> >> Ticket -> Frontend::Agent::ModuleRegistration >> >> >> If you want to get rid of the locking feature, this guys seems to have >> achieved it http://www.mail-archive.com/[email protected]/msg19793.html >> >> Leonardo Certuche >> >> On Mon, May 25, 2009 at 12:40 AM, aman <[email protected]> wrote: >> >> > hi, >> > >> > i am new to otrs (otrs 2.3.4 on a centos 5.2.) >> > the problem is when a owner is assigned to a ticket,the ticket get >> locked, >> > by default it is not visible to all the agents, but when owner unlocked >> > this ticket,then this ticket become visible to all the agents, >> > >> > but our requirement is by default all ticket should be visible to all >> the >> > agents, any configuration changes !! >> > >> > help will be really appreciated. >> > >> > -- >> > regards: >> > Aman >> > >> > >> > --------------------------------------------------------------------- >> > OTRS mailing list: otrs - Webpage: http://otrs.org/ >> > Archive: http://lists.otrs.org/pipermail/otrs >> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > >> > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >> > http://www.otrs.com/en/support/enterprise-subscription/ >> > >> -------------- next part -------------- >> An HTML attachment was scrubbed... >> URL: < >> http://lists.otrs.org/pipermail/otrs/attachments/20090525/d8628fc9/attachment.html >> > >> >> ------------------------------ >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >> http://www.otrs.com/en/support/enterprise-subscription/ >> >> End of otrs Digest, Vol 8, Issue 62 >> *********************************** >> > > > > -- > regards: > Amanpreet Singh > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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