SysConfig: Ticket -> Core::Ticket
Option: Ticket::ViewableLocks: Description: Viewable locks. Default: unlock, tmp_lock. My hunch is that if you add 'lock' you will see them as well. I myself prefer the StatusView, as my honorable friend signori Leonardo suggested here as well. Wondering how you will keep focus on what needs to be worked on next if you see ALL the cases.... gr, Frans From: [email protected] [mailto:[email protected]] On Behalf Of aman Sent: dinsdag 26 mei 2009 08:05 To: [email protected] Subject: Re: [otrs] show all tickets to the agents. (Leonardo Certuche) hi Leonardo, i don't want to get rid of the locking feature, just want to show all the tickets(even the owner is assigned to a ticket, locked) in the queue frontend by default. In my current system it is possible only when owner will Unlock that ticket, then it will be visible to other agents. in Short i want All Tickets:XX should be the default view. (in Preferences i have selected My Queues:queue_name). thanks in advance. On Tue, May 26, 2009 at 5:23 AM, <[email protected]> wrote: Send otrs mailing list submissions to [email protected] To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to [email protected] You can reach the person managing the list at [email protected] When replying, please edit your Subject line so it is more specific than "Re: Contents of otrs digest..." Today's Topics: 1. Re: Editing ticket body (Maurice James) 2. Re: Editing ticket body (Afshar Mohebbi) 3. Re: Editing ticket body (Maurice James) 4. Re: notification to sender of ticket, if his ticket was closed. (Leonardo Certuche) 5. Re: show all tickets to the agents. (Leonardo Certuche) ---------------------------------------------------------------------- Message: 1 Date: Mon, 25 May 2009 09:23:10 -0400 From: "Maurice James" <[email protected]> Subject: Re: [otrs] Editing ticket body To: "'User questions and discussions about OTRS.'" <[email protected]> Message-ID: <[email protected]> Content-Type: text/plain; charset="utf-8" You have to edit the ticket article through the database once it is created From: [email protected] [mailto:[email protected]] On Behalf Of Afshar Mohebbi Sent: Sunday, May 24, 2009 6:49 AM To: User questions and discussions about OTRS. Subject: [otrs] Editing ticket body Hi, Why body of a new ticket is not editable just after creation? There maybe a mis-spelling or any other text that customer or agents want to correct. Afshar Mohebbi -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.otrs.org/pipermail/otrs/attachments/20090525/185f5ba1/atta chment-0001.html> ------------------------------ Message: 2 Date: Mon, 25 May 2009 18:54:00 +0430 From: Afshar Mohebbi <[email protected]> Subject: Re: [otrs] Editing ticket body To: "User questions and discussions about OTRS." <[email protected]> Message-ID: <[email protected]> Content-Type: text/plain; charset="utf-8" Hi Maurice, Do you mean there is no way to edit a ticket body or comment via UI? Afshar Mohebbi On Mon, May 25, 2009 at 5:53 PM, Maurice James <[email protected]>wrote: > You have to edit the ticket article through the database once it is > created > > > > *From:* [email protected] [mailto:[email protected]] *On Behalf Of > *Afshar Mohebbi > *Sent:* Sunday, May 24, 2009 6:49 AM > *To:* User questions and discussions about OTRS. > *Subject:* [otrs] Editing ticket body > > > > Hi, > > Why body of a new ticket is not editable just after creation? There maybe a > mis-spelling or any other text that customer or agents want to correct. > > > Afshar Mohebbi > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.otrs.org/pipermail/otrs/attachments/20090525/3d34e353/atta chment-0001.html> ------------------------------ Message: 3 Date: Mon, 25 May 2009 11:14:41 -0400 From: "Maurice James" <[email protected]> Subject: Re: [otrs] Editing ticket body To: "'User questions and discussions about OTRS.'" <[email protected]> Message-ID: <[email protected]> Content-Type: text/plain; charset="utf-8" No you cannot do it through the UI. I guess they like it like this for integrity purposes From: [email protected] [mailto:[email protected]] On Behalf Of Afshar Mohebbi Sent: Monday, May 25, 2009 10:24 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Editing ticket body Hi Maurice, Do you mean there is no way to edit a ticket body or comment via UI? Afshar Mohebbi On Mon, May 25, 2009 at 5:53 PM, Maurice James <[email protected]> wrote: You have to edit the ticket article through the database once it is created From: [email protected] [mailto:[email protected]] On Behalf Of Afshar Mohebbi Sent: Sunday, May 24, 2009 6:49 AM To: User questions and discussions about OTRS. Subject: [otrs] Editing ticket body Hi, Why body of a new ticket is not editable just after creation? There maybe a mis-spelling or any other text that customer or agents want to correct. Afshar Mohebbi --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.otrs.org/pipermail/otrs/attachments/20090525/9e37bf16/atta chment-0001.html> ------------------------------ Message: 4 Date: Mon, 25 May 2009 18:46:43 -0500 From: Leonardo Certuche <[email protected]> Subject: Re: [otrs] notification to sender of ticket, if his ticket was closed. To: "User questions and discussions about OTRS." <[email protected]> Message-ID: <[email protected]> Content-Type: text/plain; charset="iso-8859-1" The survey does it. Here is the how-to http://www.mail-archive.com/[email protected]/msg24865.html Leonardo Certuche On Mon, May 25, 2009 at 12:30 AM, aman <[email protected]> wrote: > hi, > > i am new to otrs, using otrs 2.3.4 on a centos 5.2. > our requirement is when a agent close the ticket, notification should be > sent to the sender of the ticket(Customer). > I think it should be automatic but it is not working.any configuration > changes. > > help, > > > -- > regards: > Aman > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.otrs.org/pipermail/otrs/attachments/20090525/2a09054e/atta chment-0001.html> ------------------------------ Message: 5 Date: Mon, 25 May 2009 18:52:44 -0500 From: Leonardo Certuche <[email protected]> Subject: Re: [otrs] show all tickets to the agents. To: "User questions and discussions about OTRS." <[email protected]> Message-ID: <[email protected]> Content-Type: text/plain; charset="iso-8859-1" You could enable status view in order to se both open an closed tickets. Go to sysconfig and then Ticket -> Frontend::Agent::ModuleRegistration If you want to get rid of the locking feature, this guys seems to have achieved it http://www.mail-archive.com/[email protected]/msg19793.html Leonardo Certuche On Mon, May 25, 2009 at 12:40 AM, aman <[email protected]> wrote: > hi, > > i am new to otrs (otrs 2.3.4 on a centos 5.2.) > the problem is when a owner is assigned to a ticket,the ticket get locked, > by default it is not visible to all the agents, but when owner unlocked > this ticket,then this ticket become visible to all the agents, > > but our requirement is by default all ticket should be visible to all the > agents, any configuration changes !! > > help will be really appreciated. > > -- > regards: > Aman > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.otrs.org/pipermail/otrs/attachments/20090525/d8628fc9/atta chment.html> ------------------------------ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ End of otrs Digest, Vol 8, Issue 62 *********************************** -- regards: Amanpreet Singh
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