thanks a lot leonardo certuche my problem is solved now. thanks
-amanpreet singh On Tue, May 26, 2009 at 8:28 PM, <[email protected]> wrote: > Send otrs mailing list submissions to > [email protected] > > To subscribe or unsubscribe via the World Wide Web, visit > http://lists.otrs.org/cgi-bin/listinfo/otrs > or, via email, send a message with subject or body 'help' to > [email protected] > > You can reach the person managing the list at > [email protected] > > When replying, please edit your Subject line so it is more specific > than "Re: Contents of otrs digest..." > > > Today's Topics: > > 1. disable customer panel (Marius Schrecker) > 2. Re: Dynamic note for close ticket notification ? (Marco Vannini) > 3. Re: disable customer panel (Shawn Beasley) > 4. how to stop converting incoming messages? (Ivars Strazdi??) > 5. Re: show all tickets to the agents. (Leonardo Certuche) > (Leonardo Certuche) > > > ---------------------------------------------------------------------- > > Message: 1 > Date: Tue, 26 May 2009 09:32:31 +0200 > From: Marius Schrecker <[email protected]> > Subject: [otrs] disable customer panel > To: "User questions and discussions about OTRS." <[email protected]> > Message-ID: <[email protected]> > Content-Type: text/plain; charset=ISO-8859-1; format=flowed > > Hi, > We want to phase in the use of OTRS, starting by registering all > requests manually ourselves. > During this initial phase, we don't want to allow customers to create > their own tickets using the GUI, whilst we do want to be able to > continue tweaking, and configuring the system for customer use later. > Where can I disable it, whilst still allowing me to configure it (and > turn it back on occasionally, for testing). I'm hoping this can be done > somewhere within sysconfig. > > Cheers! > > Marius > > > ------------------------------ > > Message: 2 > Date: Tue, 26 May 2009 10:16:56 +0200 > From: Marco Vannini <[email protected]> > Subject: Re: [otrs] Dynamic note for close ticket notification ? > To: "User questions and discussions about OTRS." <[email protected]> > Message-ID: > <[email protected]> > Content-Type: text/plain; charset="iso-8859-1" > > This is a long discussed point. > > There is no way to send notification body part to customer whitin the mail > to notification of closure, there is probably someone that has hacked some > files to do this (you could try to search in > mail-archive.org/[email protected]) > otherwise, agent has to close ticket sending "compose answer" (a link in > the > ticket zoom) and setting new ticket state to closed. > > > > On Tue, May 26, 2009 at 9:06 AM, aman <[email protected]> wrote: > > > hi, > > > > i am new to otrs (otrs 2.3.4 on a centos 5.2.) > > our requirement is when a agent close the ticket, notification should be > > sent to the sender of the ticket(Customer) & the notification should be > the > > note > > that was written while closing the ticket. > > > > close ticket notification with predefined static note(*** THIS IS JUST A > > NOTE *** The state of your ticket...............) is working fine. > > > > but what about the dynamic note, any configuration changes. > > > > thanks in advance, > > -- > > regards: > > Amanpreet Singh > > > > > > --------------------------------------------------------------------- > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > > http://www.otrs.com/en/support/enterprise-subscription/ > > > -------------- next part -------------- > An HTML attachment was scrubbed... > URL: < > http://lists.otrs.org/pipermail/otrs/attachments/20090526/d250f91b/attachment-0001.html > > > > ------------------------------ > > Message: 3 > Date: Tue, 26 May 2009 10:45:55 +0200 > From: Shawn Beasley <[email protected]> > Subject: Re: [otrs] disable customer panel > To: "User questions and discussions about OTRS." <[email protected]> > Message-ID: <[email protected]> > Content-Type: text/plain; charset=ISO-8859-1; format=flowed; delsp=yes > > Hi, > > On 26.05.2009, at 09:32, Marius Schrecker wrote: > > > Hi, > > We want to phase in the use of OTRS, starting by registering all > > requests manually ourselves. > > During this initial phase, we don't want to allow customers to > > create their own tickets using the GUI, whilst we do want to be able > > to continue tweaking, and configuring the system for customer use > > later. Where can I disable it, whilst still allowing me to configure > > it (and turn it back on occasionally, for testing). I'm hoping this > > can be done somewhere within sysconfig. > > > Unfortunately, there is no admin mode at this point. If you would > like, we can develop this for you, please let us know [email protected]. > As an alternative, try securing the page using apache. If you > deactivate this, then not even the admins will be able to access it. > -- > > Shawn Beasley > Support Technician > > ((otrs)) :: OTRS AG :: Europaring 4 :: D - 94315 Straubing > Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 > http://www.otrs.com/ :: Communication with success! > > > Gesch?ftssitz: Bad Homburg > Amtsgericht Bad Homburg, HRB 10751 > Steuernummer: 003 240 97505 > Aufsichtsratsvorsitzender: Burchard Steinbild > Vorstand: Andr? Mindermann (Vorsitzender), Martin Edenhofer > > NEU! ENTERPRISE SUBSCRIPTION - JETZT informieren und buchen! > http://www.otrs.com/de/support/enterprise-subscription/ > > > > ------------------------------ > > Message: 4 > Date: Tue, 26 May 2009 13:18:40 +0300 > From: Ivars Strazdi?? <[email protected]> > Subject: [otrs] how to stop converting incoming messages? > To: [email protected] > Message-ID: <[email protected]> > Content-Type: text/plain; charset=UTF-8; format=flowed > > Hi OTRS users, > how do stop OTRS from trying to convert incoming e-mail messages from > utf-8 to other character set (iso-8859-1)? > I am receiving administrator notifications like this: > > Charset encode 'utf8' -=> 'iso-8859-1' (New Ticket [2009052610000014/Dati > ar zvaigzni] created (TicketID=9,Queue=incoming,Priority=3 > normal,State=new)) not supported! > Charset encode 'utf8' -=> 'iso-8859-1' (Sent email to '"HELP" > <*...@***.com>' from 'customer <*...@***.com>'. HistoryType => SendAutoReply, > Subject => [Ticket#2009052610000014] Dati ar zvaigzn??ti;) not supported! > > Thanks for your time, > Ivars > > > > ------------------------------ > > Message: 5 > Date: Tue, 26 May 2009 09:57:11 -0500 > From: Leonardo Certuche <[email protected]> > Subject: Re: [otrs] show all tickets to the agents. (Leonardo > Certuche) > To: "User questions and discussions about OTRS." <[email protected]> > Message-ID: > <[email protected]> > Content-Type: text/plain; charset="iso-8859-1" > > Hi, > > Did you already enable statusview? > > If I go to /otrs/index.pl?Action=AgentTicketStatusView I can see all > tickets > (open, closed, locked, unlocked) > > If you haven't, go to Sysconfig -> Ticket -> > Frontend::Agent::ModuleRegistration > > Leonardo Certuche > 301 284 6250 > 460 0727 ext 5559 > [email protected] > www.itcon-ltda.com > Cra 31 # 54-10 TECNOSOFT > Medell?n, Colombia > > > On Tue, May 26, 2009 at 1:04 AM, aman <[email protected]> wrote: > > > hi Leonardo, > > > > i don't want to get rid of the locking feature, just want to show all the > > tickets(even the owner is assigned to a ticket, locked) in the queue > > frontend by default. In my current system it is possible only when owner > > will Unlock that ticket, then it will be visible to other agents. > > > > in Short i want All Tickets:XX should be the default view. > > (in Preferences i have selected My Queues:queue_name). > > > > thanks in advance. > > > > > > > > On Tue, May 26, 2009 at 5:23 AM, <[email protected]> wrote: > > > >> Send otrs mailing list submissions to > >> [email protected] > >> > >> To subscribe or unsubscribe via the World Wide Web, visit > >> http://lists.otrs.org/cgi-bin/listinfo/otrs > >> or, via email, send a message with subject or body 'help' to > >> [email protected] > >> > >> You can reach the person managing the list at > >> [email protected] > >> > >> When replying, please edit your Subject line so it is more specific > >> than "Re: Contents of otrs digest..." > >> > >> > >> Today's Topics: > >> > >> 1. Re: Editing ticket body (Maurice James) > >> 2. Re: Editing ticket body (Afshar Mohebbi) > >> 3. Re: Editing ticket body (Maurice James) > >> 4. Re: notification to sender of ticket, if his ticket was > >> closed. (Leonardo Certuche) > >> 5. Re: show all tickets to the agents. (Leonardo Certuche) > >> > >> > >> ---------------------------------------------------------------------- > >> > >> Message: 1 > >> Date: Mon, 25 May 2009 09:23:10 -0400 > >> From: "Maurice James" <[email protected]> > >> Subject: Re: [otrs] Editing ticket body > >> To: "'User questions and discussions about OTRS.'" <[email protected]> > >> Message-ID: <[email protected]> > >> Content-Type: text/plain; charset="utf-8" > >> > >> You have to edit the ticket article through the database once it is > >> created > >> > >> > >> > >> From: [email protected] [mailto:[email protected]] On Behalf Of > >> Afshar Mohebbi > >> Sent: Sunday, May 24, 2009 6:49 AM > >> To: User questions and discussions about OTRS. > >> Subject: [otrs] Editing ticket body > >> > >> > >> > >> Hi, > >> > >> Why body of a new ticket is not editable just after creation? There > maybe > >> a mis-spelling or any other text that customer or agents want to > correct. > >> > >> > >> Afshar Mohebbi > >> > >> -------------- next part -------------- > >> An HTML attachment was scrubbed... > >> URL: < > >> > http://lists.otrs.org/pipermail/otrs/attachments/20090525/185f5ba1/attachment-0001.html > >> > > >> > >> ------------------------------ > >> > >> Message: 2 > >> Date: Mon, 25 May 2009 18:54:00 +0430 > >> From: Afshar Mohebbi <[email protected]> > >> Subject: Re: [otrs] Editing ticket body > >> To: "User questions and discussions about OTRS." <[email protected]> > >> Message-ID: > >> <[email protected]> > >> Content-Type: text/plain; charset="utf-8" > >> > >> Hi Maurice, > >> > >> Do you mean there is no way to edit a ticket body or comment via UI? > >> > >> Afshar Mohebbi > >> > >> On Mon, May 25, 2009 at 5:53 PM, Maurice James <[email protected] > >> >wrote: > >> > >> > You have to edit the ticket article through the database once it is > >> > created > >> > > >> > > >> > > >> > *From:* [email protected] [mailto:[email protected]] *On > Behalf > >> Of > >> > *Afshar Mohebbi > >> > *Sent:* Sunday, May 24, 2009 6:49 AM > >> > *To:* User questions and discussions about OTRS. > >> > *Subject:* [otrs] Editing ticket body > >> > > >> > > >> > > >> > Hi, > >> > > >> > Why body of a new ticket is not editable just after creation? There > >> maybe a > >> > mis-spelling or any other text that customer or agents want to > correct. > >> > > >> > > >> > Afshar Mohebbi > >> > > >> > --------------------------------------------------------------------- > >> > OTRS mailing list: otrs - Webpage: http://otrs.org/ > >> > Archive: http://lists.otrs.org/pipermail/otrs > >> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > >> > > >> > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > >> > http://www.otrs.com/en/support/enterprise-subscription/ > >> > > >> -------------- next part -------------- > >> An HTML attachment was scrubbed... > >> URL: < > >> > http://lists.otrs.org/pipermail/otrs/attachments/20090525/3d34e353/attachment-0001.html > >> > > >> > >> ------------------------------ > >> > >> Message: 3 > >> Date: Mon, 25 May 2009 11:14:41 -0400 > >> From: "Maurice James" <[email protected]> > >> Subject: Re: [otrs] Editing ticket body > >> To: "'User questions and discussions about OTRS.'" <[email protected]> > >> Message-ID: <[email protected]> > >> Content-Type: text/plain; charset="utf-8" > >> > >> No you cannot do it through the UI. I guess they like it like this for > >> integrity purposes > >> > >> > >> > >> From: [email protected] [mailto:[email protected]] On Behalf Of > >> Afshar Mohebbi > >> Sent: Monday, May 25, 2009 10:24 AM > >> To: User questions and discussions about OTRS. > >> Subject: Re: [otrs] Editing ticket body > >> > >> > >> > >> Hi Maurice, > >> > >> Do you mean there is no way to edit a ticket body or comment via UI? > >> > >> Afshar Mohebbi > >> > >> On Mon, May 25, 2009 at 5:53 PM, Maurice James <[email protected]> > >> wrote: > >> > >> You have to edit the ticket article through the database once it is > >> created > >> > >> > >> > >> From: [email protected] [mailto:[email protected]] On Behalf Of > >> Afshar Mohebbi > >> Sent: Sunday, May 24, 2009 6:49 AM > >> To: User questions and discussions about OTRS. > >> Subject: [otrs] Editing ticket body > >> > >> > >> > >> Hi, > >> > >> Why body of a new ticket is not editable just after creation? There > maybe > >> a mis-spelling or any other text that customer or agents want to > correct. > >> > >> > >> Afshar Mohebbi > >> > >> > >> --------------------------------------------------------------------- > >> OTRS mailing list: otrs - Webpage: http://otrs.org/ > >> Archive: http://lists.otrs.org/pipermail/otrs > >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > >> > >> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > >> http://www.otrs.com/en/support/enterprise-subscription/ > >> > >> > >> > >> -------------- next part -------------- > >> An HTML attachment was scrubbed... > >> URL: < > >> > http://lists.otrs.org/pipermail/otrs/attachments/20090525/9e37bf16/attachment-0001.html > >> > > >> > >> ------------------------------ > >> > >> Message: 4 > >> Date: Mon, 25 May 2009 18:46:43 -0500 > >> From: Leonardo Certuche <[email protected]> > >> Subject: Re: [otrs] notification to sender of ticket, if his ticket > >> was closed. > >> To: "User questions and discussions about OTRS." <[email protected]> > >> Message-ID: > >> <[email protected]> > >> Content-Type: text/plain; charset="iso-8859-1" > >> > >> The survey does it. Here is the how-to > >> http://www.mail-archive.com/[email protected]/msg24865.html > >> > >> > >> Leonardo Certuche > >> > >> On Mon, May 25, 2009 at 12:30 AM, aman <[email protected]> wrote: > >> > >> > hi, > >> > > >> > i am new to otrs, using otrs 2.3.4 on a centos 5.2. > >> > our requirement is when a agent close the ticket, notification should > be > >> > sent to the sender of the ticket(Customer). > >> > I think it should be automatic but it is not working.any configuration > >> > changes. > >> > > >> > help, > >> > > >> > > >> > -- > >> > regards: > >> > Aman > >> > > >> > > >> > --------------------------------------------------------------------- > >> > OTRS mailing list: otrs - Webpage: http://otrs.org/ > >> > Archive: http://lists.otrs.org/pipermail/otrs > >> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > >> > > >> > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > >> > http://www.otrs.com/en/support/enterprise-subscription/ > >> > > >> -------------- next part -------------- > >> An HTML attachment was scrubbed... > >> URL: < > >> > http://lists.otrs.org/pipermail/otrs/attachments/20090525/2a09054e/attachment-0001.html > >> > > >> > >> ------------------------------ > >> > >> Message: 5 > >> Date: Mon, 25 May 2009 18:52:44 -0500 > >> From: Leonardo Certuche <[email protected]> > >> Subject: Re: [otrs] show all tickets to the agents. > >> To: "User questions and discussions about OTRS." <[email protected]> > >> Message-ID: > >> <[email protected]> > >> Content-Type: text/plain; charset="iso-8859-1" > >> > >> You could enable status view in order to se both open an closed tickets. > >> Go > >> to sysconfig and then > >> > >> Ticket -> Frontend::Agent::ModuleRegistration > >> > >> > >> If you want to get rid of the locking feature, this guys seems to have > >> achieved it http://www.mail-archive.com/[email protected]/msg19793.html > >> > >> Leonardo Certuche > >> > >> On Mon, May 25, 2009 at 12:40 AM, aman <[email protected]> wrote: > >> > >> > hi, > >> > > >> > i am new to otrs (otrs 2.3.4 on a centos 5.2.) > >> > the problem is when a owner is assigned to a ticket,the ticket get > >> locked, > >> > by default it is not visible to all the agents, but when owner > unlocked > >> > this ticket,then this ticket become visible to all the agents, > >> > > >> > but our requirement is by default all ticket should be visible to all > >> the > >> > agents, any configuration changes !! > >> > > >> > help will be really appreciated. > >> > > >> > -- > >> > regards: > >> > Aman > >> > > >> > > >> > --------------------------------------------------------------------- > >> > OTRS mailing list: otrs - Webpage: http://otrs.org/ > >> > Archive: http://lists.otrs.org/pipermail/otrs > >> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > >> > > >> > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > >> > http://www.otrs.com/en/support/enterprise-subscription/ > >> > > >> -------------- next part -------------- > >> An HTML attachment was scrubbed... > >> URL: < > >> > http://lists.otrs.org/pipermail/otrs/attachments/20090525/d8628fc9/attachment.html > >> > > >> > >> ------------------------------ > >> > >> --------------------------------------------------------------------- > >> OTRS mailing list: otrs - Webpage: http://otrs.org/ > >> Archive: http://lists.otrs.org/pipermail/otrs > >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > >> > >> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > >> http://www.otrs.com/en/support/enterprise-subscription/ > >> > >> End of otrs Digest, Vol 8, Issue 62 > >> *********************************** > >> > > > > > > > > -- > > regards: > > Amanpreet Singh > > > > > > --------------------------------------------------------------------- > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > > http://www.otrs.com/en/support/enterprise-subscription/ > > > -------------- next part -------------- > An HTML attachment was scrubbed... > URL: < > http://lists.otrs.org/pipermail/otrs/attachments/20090526/a355a5a6/attachment.html > > > > ------------------------------ > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > > End of otrs Digest, Vol 8, Issue 64 > *********************************** > -- regards: Amanpreet Singh
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