I know that it could be done by ACL (Chapter 18. Access Control Lists (ACLs)) but I'm not a good ACLer... there are also some example at the faq at otrs.org
On Fri, Jun 19, 2009 at 5:24 PM, James Burk <[email protected]> wrote: > Hello all. > > I am running OTRS ITSM 1.2.3. I have created several freetext fields for > special requirements not provided OOB. One of these fields is to be used by > only a select few Agents. Can anyone help with how to hide that field from > everyone who is not authorized to populate it? > > Best regards, > > Jim > ITIL Process Manager > NCDOR > 919-715-4932 > [email protected] > > > > ----------------------------------------------------------------------------- > E-Mail correspondence to and from this sender may be subject to the > North Carolina Public Records Law, and may be disclosed to third parties. > > ------------------------------------------------------------------------------ > > > ----------------------------------------------------------------------------- > E-Mail correspondence to and from this sender may be subject to the > North Carolina Public Records Law, and may be disclosed to third parties. > > ------------------------------------------------------------------------------ > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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