> A quick stop to the online manual
> returned... http://doc.otrs.org/2.4/en/html/x1191.html ... Looks like a
> simple read.
I'm digging back into this now finally - going to take a look at this.
However, I already know that I did not configure this. Why did I
not? Because my understanding was that with the new Event Based
Notification, it was not required. Since I got the email working fine
for closing a ticket without having to configure this, I naturally
thought it possible to get the email going for a new ticket without
configuring this. But maybe I am wrong. And even if I am right, as
long as I can get it working by this means, then I am happy.
--
“Don't eat anything you've ever seen advertised on TV”
- Michael Pollan, author of "In Defense of Food"
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