On Tue, Aug 11, 2009 at 2:39 PM, James Burk<[email protected]> wrote:
> Alan, I just installed 2.4.2 and set up three ebn; two to notify customer
> and agent for new ticket and a third to notify customer on ticket close.
> First two I used event of TicketCreate and States of new and open. The
> third I used event of TicketStateUpdate and all three closed States. I
> don't have email working on this local instance but the History in the
> ticket indicates that all three notifications worked. Does your
> History indicate that notifications are not being sent?
Thanks ... checking into this right now
--
“Don't eat anything you've ever seen advertised on TV”
- Michael Pollan, author of "In Defense of Food"
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