On Tue, Aug 11, 2009 at 4:20 PM, James Burk<[email protected]> wrote: > It occurred to me to mention that I'm creating tickets as if I were an Agent > sitting at a help desk. Are you accepting emails from Customers to generate > your tickets? If so, I can't offer any other thoughts - we don't allow that > at our installation.
yes, mine come in to [email protected] -- “Don't eat anything you've ever seen advertised on TV” - Michael Pollan, author of "In Defense of Food" --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
