> I found that the customer user has to be defined in OTRS before any event
> based notifications with Customer as the recipient will fire - both for
> TicketStateUpdate as for TicketCreate events.
Wait a second, this can't be true because my TicketClose email is
triggered on the event "TicketStateUpdate" with both of the "closed"
states.
And it works fine but there is no user per-se for the person who sent the email.
--
“Don't eat anything you've ever seen advertised on TV”
- Michael Pollan, author of "In Defense of Food"
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