I can confirm that it is a bug.. if that helps .. ;-) http://bugs.otrs.org/show_bug.cgi?id=4149
Regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Wed, Aug 12, 2009 at 18:47, Alan McKay <[email protected]> wrote: > Well, I have a compromise for now. I created a new event for > TicketOwnerUpdate and so the person who sent the email gets > notification when the ticket gets assigned. > > Still this is frustrating as heck, as I'm sure you can understand! > Why does everything work except for TicketCreate? > > Sounds like a bug to me. Can ANYONE confirm that this works? > > On Wed, Aug 12, 2009 at 12:38 PM, Alan McKay<[email protected]> wrote: > >> I found that the customer user has to be defined in OTRS before any > event > >> based notifications with Customer as the recipient will fire - both for > >> TicketStateUpdate as for TicketCreate events. > > > > Wait a second, this can't be true because my TicketClose email is > > triggered on the event "TicketStateUpdate" with both of the "closed" > > states. > > > > And it works fine but there is no user per-se for the person who sent the > email. > > > > -- > > “Don't eat anything you've ever seen advertised on TV” > > - Michael Pollan, author of "In Defense of Food" > > > > > > -- > “Don't eat anything you've ever seen advertised on TV” > - Michael Pollan, author of "In Defense of Food" > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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