Hi Lev,
On Aug 14, 2009, at 11:35 , Lev Davidovich wrote:
Yes I have visited Admin Interface -> SysConfig -> Framework ->
Core::Log -> LogModule
My settings are as follows:
LogModule: Syslog
LogModule::SysLog::Facility: user
LogModule::SysLog::Charset: iso-8859-1
LogModule::LogFile: /var/log/otrs.log
LogModule::LogFile::Date: No
LogSystemCacheSize: 4096
(this last is greyed out)
It seems you are using OTRS 2.3, 4k. OTRS 2.4 is 32k.
My questions are:
1) Can I retrieve the Syslog/log file to see the logged entries?
The SysLog files of you system should be located under /var/log/
messages or something like that. Just ask your sys admin.
2) Can I make a change so that the log shows more than 32k of logged
messages?
Change LogSystemCacheSize, but I do not recommend to use more the 32k.
If you want to retrive older logs, just use SysLog logs.
-Martin
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