thank you for quick your answerunfortunately everything looks OK in the support assessment Check "max_allowed_packet" setting.Your configuration setting is 19 MB.OKCheck "query_cache_size" setting.16 MBOK
-M ----- Original Message ----- From: Martin Edenhofer To: User questions and discussions about OTRS. Sent: Wed, 19 Aug 2009 00:15:13 +0200 (CEST) Subject: Re: [otrs] OTRS 2.4.2 Package Manager error installing ITSM module Hi Mateusz, just to be sure that the max_allowed_packet is really used by maysqld (sometimes it's a little bit tricky)... are all mysql checks fine in the support assessment? For more see: http://www.youtube.com/watch?v=IVljPaMqFfY -Martin On Aug 18, 2009, at 23:42 , Mateusz Mojsiejuk wrote: > Hi people of the otrs republic > I'm having issues installing the ITSM modules. > Unfortunately google hasn't been helpful in this matter. > > OS: Debian Gnu Linux 5.0 (lenny) > OTRS Version: 2.4.2 (installed from tar.gz archive) > Mysql 5 > Apache 2.2 > Perl 5.10.0 > my.cnf has the max_allowed_packet = 20M (restarted mysql after the > change) > > Every time i try to upload the GeneralCatalog module from the > webinterface I get: > > > ==========snip========== > Error: Need ContentType! > > Comment: > Bug Report: > > Traceback: ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: linux Time: Tue Aug > 18 23:14:02 2009 > > Message: Need ContentType! > > Traceback (4130): > Module: Kernel::System::Web::UploadCache::DB::FormIDAddFile > (v1.19) Line: 67 > Module: Kernel::System::Web::UploadCache::FormIDAddFile (v1.18) > Line: 142 > Module: Kernel::Modules::AdminPackageManager::Run (v1.80) Line: 962 > Module: Kernel::System::Web::InterfaceAgent::Run (v1.43) Line: 819 > Module: > ModPerl > ::ROOT > ::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler > (unknown version) Line: 48 > Module: (eval) (v1.88) Line: 204 > Module: ModPerl::RegistryCooker::run (v1.88) Line: 204 > Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 170 > Module: ModPerl::Registry::handler (v1.99) Line: 31 > > ==========snip========== > > > > Best Regards > -M --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
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