Hi Mateusz,
ok, interesting. What browser do you use? Would it work with an other
browser?
-Martin
On 19.08.2009, at 10:21, Mateusz Mojsiejuk wrote:
thank you for quick your answer
unfortunately everything looks OK in the support assessment
Check "max_allowed_packet" setting.
Your configuration setting is 19 MB.
OK
Check "query_cache_size" setting.
16 MB
OK
-M
----- Original Message -----
From: Martin Edenhofer
To: User questions and discussions about OTRS.
Sent: Wed, 19 Aug 2009 00:15:13 +0200 (CEST)
Subject: Re: [otrs] OTRS 2.4.2 Package Manager error installing ITSM
module
Hi Mateusz,
just to be sure that the max_allowed_packet is really used by maysqld
(sometimes it's a little bit tricky)... are all mysql checks fine in
the support assessment?
For more see: http://www.youtube.com/watch?v=IVljPaMqFfY
-Martin
On Aug 18, 2009, at 23:42 , Mateusz Mojsiejuk wrote:
> Hi people of the otrs republic
> I'm having issues installing the ITSM modules.
> Unfortunately google hasn't been helpful in this matter.
>
> OS: Debian Gnu Linux 5.0 (lenny)
> OTRS Version: 2.4.2 (installed from tar.gz archive)
> Mysql 5
> Apache 2.2
> Perl 5.10.0
> my.cnf has the max_allowed_packet = 20M (restarted mysql after the
> change)
>
> Every time i try to upload the GeneralCatalog module from the
> webinterface I get:
>
>
> ==========snip==========
> Error: Need ContentType!
>
> Comment:
> Bug Report:
>
> Traceback: ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: linux Time: Tue
Aug
> 18 23:14:02 2009
>
> Message: Need ContentType!
>
> Traceback (4130):
> Module: Kernel::System::Web::UploadCache::DB::FormIDAddFile
> (v1.19) Line: 67
> Module: Kernel::System::Web::UploadCache::FormIDAddFile (v1.18)
> Line: 142
> Module: Kernel::Modules::AdminPackageManager::Run (v1.80) Line:
962
> Module: Kernel::System::Web::InterfaceAgent::Run (v1.43) Line:
819
> Module:
> ModPerl
> ::ROOT
> ::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler
> (unknown version) Line: 48
> Module: (eval) (v1.88) Line: 204
> Module: ModPerl::RegistryCooker::run (v1.88) Line: 204
> Module: ModPerl::RegistryCooker::default_handler (v1.88) Line:
170
> Module: ModPerl::Registry::handler (v1.99) Line: 31
>
> ==========snip==========
>
>
>
> Best Regards
> -M
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