But of course! case solvedwhen you asked me what browser I was using. I had to try with another one ( firefox)it worked! I was using google chrome when the module installation failed (ff is to slow for me under linux :|) Many Thanks!!- M ----- Original Message ----- From: Martin Edenhofer To: User questions and discussions about OTRS. Sent: Wed, 19 Aug 2009 10:25:57 +0200 (CEST) Subject: Re: [otrs] OTRS 2.4.2 Package Manager error installing ITSM module
Hi Mateusz, ok, interesting. What browser do you use? Would it work with an other browser? -Martin On 19.08.2009, at 10:21, Mateusz Mojsiejuk wrote: > thank you for quick your answer > unfortunately everything looks OK in the support assessment > Check "max_allowed_packet" setting. > Your configuration setting is 19 MB. > OK > Check "query_cache_size" setting. > 16 MB > OK > > > -M > > ----- Original Message ----- > From: Martin Edenhofer > To: User questions and discussions about OTRS. > Sent: Wed, 19 Aug 2009 00:15:13 +0200 (CEST) > Subject: Re: [otrs] OTRS 2.4.2 Package Manager error installing ITSM > module > > Hi Mateusz, > > just to be sure that the max_allowed_packet is really used by maysqld > (sometimes it's a little bit tricky)... are all mysql checks fine in > the support assessment? > > For more see: http://www.youtube.com/watch?v=IVljPaMqFfY > > -Martin > > On Aug 18, 2009, at 23:42 , Mateusz Mojsiejuk wrote: > > > Hi people of the otrs republic > > I'm having issues installing the ITSM modules. > > Unfortunately google hasn't been helpful in this matter. > > > > OS: Debian Gnu Linux 5.0 (lenny) > > OTRS Version: 2.4.2 (installed from tar.gz archive) > > Mysql 5 > > Apache 2.2 > > Perl 5.10.0 > > my.cnf has the max_allowed_packet = 20M (restarted mysql after the > > change) > > > > Every time i try to upload the GeneralCatalog module from the > > webinterface I get: > > > > > > ==========snip========== > > Error: Need ContentType! > > > > Comment: > > Bug Report: > > > > Traceback: ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: linux Time: Tue > Aug > > 18 23:14:02 2009 > > > > Message: Need ContentType! > > > > Traceback (4130): > > Module: Kernel::System::Web::UploadCache::DB::FormIDAddFile > > (v1.19) Line: 67 > > Module: Kernel::System::Web::UploadCache::FormIDAddFile (v1.18) > > Line: 142 > > Module: Kernel::Modules::AdminPackageManager::Run (v1.80) Line: > 962 > > Module: Kernel::System::Web::InterfaceAgent::Run (v1.43) Line: > 819 > > Module: > > ModPerl > > ::ROOT > > ::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler > > (unknown version) Line: 48 > > Module: (eval) (v1.88) Line: 204 > > Module: ModPerl::RegistryCooker::run (v1.88) Line: 204 > > Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: > 170 > > Module: ModPerl::Registry::handler (v1.99) Line: 31 > > > > ==========snip========== > > > > > > > > Best Regards > > -M --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
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