Hi Laura, Have you ensured that your OTRS implementation can send out e-mails?
Have you highlighted the relevant queue's you want to receive notifications from? (highlighted ones are blue) Does your log note anything interesting? Regards, David On Wed, Oct 14, 2009 at 3:12 PM, Laura Urie <[email protected]> wrote: > Hi All, > > I have a problem with the notification management. > As an agent I set my preferences to receive notification when a new ticket > is created or moved to my "My queue". > > But, I don't receive any notification when a new ticket come through my > queue. > > Do you know where this kind of problems may come from? > > Thank you, > > > Laura > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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