Hi David,
In fact, OTRS implementation used to send emails. That doesn't work anymore for a while for all our Agents. Also, we can answer to our customer through a ticket so, It seems working well for mails out. In fact, I was wondering if I turned something OFF by mistake in Admin level. The relevant queue is highlighted in 'My preferences' as other agents have done. Laura From: David Holder [mailto:[email protected]] Sent: Wednesday, October 14, 2009 10:28 AM To: [email protected]; User questions and discussions about OTRS. Subject: Re: [otrs] Agents don't receive notification Hi Laura, Have you ensured that your OTRS implementation can send out e-mails? Have you highlighted the relevant queue's you want to receive notifications from? (highlighted ones are blue) Does your log note anything interesting? Regards, David On Wed, Oct 14, 2009 at 3:12 PM, Laura Urie <[email protected]> wrote: Hi All, I have a problem with the notification management. As an agent I set my preferences to receive notification when a new ticket is created or moved to my "My queue". But, I don't receive any notification when a new ticket come through my queue. Do you know where this kind of problems may come from? Thank you, Laura --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
