For the II question: http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=334
for the first you should probably go to mod Customerxxxxdtl MV On Mon, Oct 26, 2009 at 4:59 PM, Sarper SARIDAL <[email protected]>wrote: > Hi all, > > Is it possible to disable the TO field while creating a ticket? > > Or set it as a predefined field and not allow users to change... (hashed > field) > > 2 nd question is it possible to set service type field to a MUST field. > > It is really urgent for me if someone has an answer or a workaround > solution it will be great! > > Sarper > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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