If this is just for queue what about CustomerPanelOwnSelection: Here you can insert the Queues, which the customer can select in the Customer-Interface
in sysconfig Ticket -> Frontend::Customer::Ticket::ViewNew ? On Tue, Oct 27, 2009 at 8:43 AM, Sarper SARIDAL <[email protected]>wrote: > Hi James, > > Can you please point me to which file to edit. > > and / or send me the code for it. > > I don't want other queues (TO) field to be selected by customers but while > doing that : > > i don't want to change the queue types from users to admin so they don't > see it. That's not what i want. > > I just want to force them to have one option by default in the TO field > and your way of solving seems to be the only way. > > Thanks & Regards, > > Sarper > > > > On Tue, Oct 27, 2009 at 12:27 AM, James Morgan <[email protected] > > wrote: > >> To answer your first question I simply modified the template for that >> page to change the combobox to have only one option rather than retrieving >> from the database. >> >> >> >> *From:* [email protected] [mailto:[email protected]] *On Behalf >> Of *Sarper SARIDAL >> *Sent:* Tuesday, 27 October 2009 2:59 AM >> *To:* [email protected] >> *Subject:* [otrs] Customer ticket screen [Urgent] >> >> >> >> Hi all, >> >> Is it possible to disable the TO field while creating a ticket? >> >> Or set it as a predefined field and not allow users to change... (hashed >> field) >> >> 2 nd question is it possible to set service type field to a MUST field. >> >> It is really urgent for me if someone has an answer or a workaround >> solution it will be great! >> >> Sarper >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >> http://www.otrs.com/en/support/enterprise-subscription/ >> > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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