Thanks to all of you especially to James and Morgan... I used morgan's answer but james knowledge olso helped me out to customize it further..
Thanks to both of you. Regards, Sarper On Tue, Oct 27, 2009 at 10:29 AM, James Morgan <[email protected]>wrote: > That also is a good idea and not one I've looked into previously. > > What version was it added in? > > ________________________________ > > From: [email protected] on behalf of Marco Vannini > Sent: Tue 27/10/2009 7:25 PM > To: [email protected]; User questions and discussions about OTRS. > Subject: Re: [otrs] Customer ticket screen [Urgent] > > > If this is just for queue what about > > CustomerPanelOwnSelection: > Here you can insert the Queues, which the customer can select in the > Customer-Interface > > > > in sysconfig Ticket -> Frontend::Customer::Ticket::ViewNew ? > > > > > On Tue, Oct 27, 2009 at 8:43 AM, Sarper SARIDAL <[email protected]> > wrote: > > > Hi James, > > Can you please point me to which file to edit. > > and / or send me the code for it. > > I don't want other queues (TO) field to be selected by customers but > while doing that : > > i don't want to change the queue types from users to admin so they > don't see it. That's not what i want. > > I just want to force them to have one option by default in the TO > field and your way of solving seems to be the only way. > > Thanks & Regards, > > Sarper > > > > > On Tue, Oct 27, 2009 at 12:27 AM, James Morgan < > [email protected]> wrote: > > > To answer your first question I simply modified the template > for that page to change the combobox to have only one option rather than > retrieving from the database. > > > > From: [email protected] [mailto:[email protected]] > On Behalf Of Sarper SARIDAL > Sent: Tuesday, 27 October 2009 2:59 AM > To: [email protected] > Subject: [otrs] Customer ticket screen [Urgent] > > > > Hi all, > > Is it possible to disable the TO field while creating a > ticket? > > Or set it as a predefined field and not allow users to > change... (hashed field) > > 2 nd question is it possible to set service type field to a > MUST field. > > It is really urgent for me if someone has an answer or a > workaround solution it will be great! > > Sarper > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > > > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
