Hi Julian

No worries, you're welcome :)

Regards,


On Tue, Nov 24, 2009 at 3:56 PM, Cook, Julian <[email protected]> wrote:

>  Hi David,
> You are a saint (and I’m apparently something of a dork!) he heh
> Perfect!
> That’s exactly what I needed.
> Julian
>
>
>
> On 11/24/09 10:43 AM, "David Holder" <[email protected]> wrote:
>
> Hi Julian,
>
> Have you checked under Admin > E-mail addresses?
>
> Regards,
>
>
> On Tue, Nov 24, 2009 at 3:35 PM, Cook, Julian <[email protected]> wrote:
>
> Hello!
> I have recently inherited OTRS from the previous owner and am having a
> problem removing his email address.
> The user, smithj, has been invalidated through the Admin->Users function.
> Whenever a new ticket is created I am still getting these notifications in
> the System Log
>
> “Sent email to ‘[email protected] <http://%e2%80%[email protected]> <
> http://%e2%80%[email protected]> ” from ‘OTRS System <[email protected]>’.
> HistoryType=>EmailAgent, Subject=> ........”
>
> And
>
> Sent agent ‘New Ticket’ notification to 
> ‘[email protected]<http://%e2%80%[email protected]><
> http://%e2%80%[email protected]> ’
>
>
> Does anyone have an idea where I can change smithj’s email to my own? Many
> thanks!
> Julian
>
>
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> --
> Julian Cook
> Securities and Exchange Commission
> Operations Center
> DMZ Ops
> x18186
>
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