Hi Leonid,
thanks for your help et your work. it's exactly what i hope because there is no administration to do. thanks xavier De : [email protected] [mailto:[email protected]] De la part de [email protected] Envoyé : jeudi 17 décembre 2009 14:56 À : User questions and discussions about OTRS. Objet : Re: [otrs] accept incoming email from customer only 2009/12/13 Xavier VALLERIE <[email protected]> Someone can help me to resolve this functionality. I search in archive but don't find anything to help me. I want accept email from customer only in queue "support" and send other request to the queue "commerce". I have written the filter. Can will useful. Look attached $OTRS_HOME/Kernel/System/PostMaster/Filter/NotCustomer.pm In a file $OTRS_HOME/Kernel/Config.pm to add: $Self->{'PostMaster::PreFilterModule'}->{'NotCustomerFilter'} = { Module => 'Kernel::System::PostMaster::Filter::NotCustomer', Set => { 'X-OTRS-Queue' => 'Hotline::Junk', }, }; Regard, Leonid
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