Hi Ilya, Currently we don't offer a Windows Upgrade Installer, we would like to have one, though :D
The current upgrade procedure for Windows includes backing up the database, removing the installation, installing the new version and then restoring the database. So it's a bit of a hassle. The process is demonstrated in a YouTube vid: http://www.youtube.com/watch?v=sf0R-reMTWc&hd=1 hth, -- Michiel Beijen R&D Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl] OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Germany T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/ Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: André Mindermann CU@ CeBIT 2010 in Hannover (Germany) and get to know more about OTRS at booth no. C37, in hall 2 from March 2-6, 2010! http://bit.ly/4qLvqm On Wed, Feb 3, 2010 at 6:49 AM, Ilya Kornev <[email protected]> wrote: > Hi. > > As I can see this bug was resolved in 2.4.6. And those who install OTRS from > scratch won't experience any > problems with mod_perl. > But what can be done to an already existing installation? Should I run the > installer somewhere and copy > the StrawberryPerl folder to the OTRS folder? > > Best regards, > Ilya Kornev > > > -----Original Message----- > From: "Maurer, Michael" <[email protected]> > To: "User questions and discussions about OTRS." <[email protected]> > Date: Fri, 18 Dec 2009 10:48:18 +0100 > Subject: Re: [otrs] Apache > >> Hi Ilya, >> >> when i installed Activeperl for OTRS and left Strawberry for cron there was >> still ab Bug... see comment > #6 in http://bugs.otrs.org/show_bug.cgi?id=4270 >> I had to deactivate mod_perl again too. Maybe is was a result of >> misconfiguration or something... If u > try this too, please share your results to us. >> >> I solved the Issue intermediately by a massive hardware upgrade... nehalem >> cores > mod_perl :) >> So my system is running very fast without mod_perl. >> >> The Error occured in 2 different logs... Windows Eventlog and apache >> Errorlog. >> My Windows Eventlog was: >> Fehlgeschlagene Anwendung httpd.exe, Version 2.2.10.0, fehlgeschlagenes >> Modul msvcrt.dll, Version > 7.0.3790.3959, Fehleradresse 0x0003876c. >> My Apache Error.log was: >> [Tue Sep 08 18:22:46 2009] [notice] Apache/2.2.10 (Win32) mod_perl/2.0.4-dev >> Perl/v5.10.0 configured -- > resuming normal operations >> >> Think its the same. >> >> kind regards >> Michael >> >> -----Urspr ngliche Nachricht----- >> Von: Ilya Kornev [mailto:[email protected]] >> Gesendet: Freitag, 18. Dezember 2009 10:13 >> An: Maurer, Michael >> Cc: User questions and discussions about OTRS. >> Betreff: Re: AW: [otrs] Apache >> >> Michael, thank you. >> >> Installing OTRS from scratch as porposed in Comment#4 is not an option for >> me. >> So there's two ways to get it fixed: to install ActivePerl in addition to >> StrawberyPerl or upgrading to > 2.4.5. >> However, I'm not sure about the latter. Would it really help? >> Also, in your error message the trouble module is perl510.dll, and in my >> case it's msvcrt.dll. Does it > matter? >> >> Ilya >> >> -----Original Message----- >> From: "Maurer, Michael" <[email protected]> >> To: "Ilya Kornev" <[email protected]>, >> "User questions and discussions about OTRS." <[email protected]> >> Date: Fri, 18 Dec 2009 09:45:19 +0100 >> Subject: AW: [otrs] Apache >> >> > http://bugs.otrs.org/show_bug.cgi?id=4270 >> > >> > kind regards >> > Michael >> > >> > -----Urspr ngliche Nachricht----- >> > Von: [email protected] [mailto:[email protected]] Im Auftrag >> > von Ilya Kornev >> > Gesendet: Freitag, 18. Dezember 2009 09:40 >> > An: Rory >> > Cc: User questions and discussions about OTRS. >> > Betreff: Re: [otrs] Apache >> > >> > Thanks, Rory. >> > Actually, it's a Windows virtual machine under VMware. >> > Event Viewer says the following: >> > --------------------------------- >> > Faulting application httpd.exe, version 2.2.10.0, faulting module >> > msvcrt.dll, version 7.0.2600.2180, >> fault address 0x000378ac. >> > --------------------------------- >> > >> > I wish I knew what it means... >> > >> > Cheers, >> > Ilya >> > >> > -----Original Message----- >> > From: Rory <[email protected]> >> > To: Ilya Kornev <[email protected]>, >> > "User questions and discussions about OTRS." <[email protected]> >> > Date: Thu, 17 Dec 2009 13:57:35 +0000 >> > Subject: Re: [otrs] (no subject) >> > >> > > Is this running on a Linux server? >> > > If it is it would be good to see if there is anything in the system >> > > messages log at the same time (this is in /var/log/messages if >> > > you're not familliar). >> > > If it is a windows server check the event viewer for other errors. >> > > Is the server only being used to host OTRS or are you using it for >> > > other services too? >> > > >> > > Rory >> > > -- >> > > Support my 365 Challenge in aid of the Irish Cancer Society >> > > >> > > www.365challenge.ie >> > > >> > > >> > > >> > > 2009/12/17 Ilya Kornev <[email protected]>: >> > > > Hello. >> > > > >> > > > I noticed that Apache sometimes causes errors on the OTRS server >> > > > (there appears a Windows standard >> > message >> > > > 'Application has crashed'), however, the Apache service keeps >> > > > running and OTRS keeps working without >> > any >> > > > visible problems. >> > > > >> > > > In the Apache error log I found these lines created just about the >> > > > time when the error appears: >> > > > >> > > > [Thu Dec 17 16:42:18 2009] [notice] Apache/2.2.10 (Win32) >> > > > mod_perl/2.0.4-dev Perl/v5.10.0 configured - >> > - >> > > > resuming normal operations >> > > > [Thu Dec 17 16:42:18 2009] [notice] Server built: Oct 10 2008 >> > > > 12:39:04 [Thu Dec 17 16:42:18 2009] [notice] Parent: Created child >> > > > process 3148 [Thu Dec 17 16:42:33 2009] [notice] Child 3148: Child >> > > > process is running [Thu Dec 17 16:42:34 2009] [notice] Child 3148: >> > > > Acquired the start mutex. >> > > > [Thu Dec 17 16:42:34 2009] [notice] Child 3148: Starting 64 worker >> > > > threads. >> > > > [Thu Dec 17 16:42:34 2009] [notice] Child 3148: Starting thread to >> > > > listen on port 8080. >> > > > [Thu Dec 17 16:42:51 2009] [notice] Parent: child process exited >> > > > with status 3221225477 -- >> Restarting. >> > > > >> > > > Can somebody explain what is happening to Apache and how it could be >> > > > fixed? >> > > > >> > > > Cheers, >> > > > Ilya >> > > > ------------------------------------------------------------------ >> > > > -- >> > > > - OTRS mailing list: otrs - Webpage: http://otrs.org/ >> > > > Archive: http://lists.otrs.org/pipermail/otrs >> > > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > > >> > > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >> > > > http://www.otrs.com/en/support/enterprise-subscription/ >> > > > >> > > >> > --------------------------------------------------------------------- >> > OTRS mailing list: otrs - Webpage: http://otrs.org/ >> > Archive: http://lists.otrs.org/pipermail/otrs >> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > >> > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >> > http://www.otrs.com/en/support/enterprise-subscription/ >> > >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >> http://www.otrs.com/en/support/enterprise-subscription/ > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
