Hi, Michiel. So you mean that the only way for 2.4.4 users to get mod_perl and Apache work correctly is installing 2.4.6 in the 'major upgrade' way? In other words, I won't be able to fix it by copying some 2.4.6 files to the exisiting installation (2.4.4) as it's usually done with minor upgrades. Am I right?
Cheers, Ilya Kornev -----Original Message----- From: Michiel Beijen <[email protected]> To: Ilya Kornev <[email protected]>, "User questions and discussions about OTRS." <[email protected]> Date: Wed, 3 Feb 2010 16:27:52 +0100 Subject: Re: [otrs] Apache > Hi Ilya, > > Currently we don't offer a Windows Upgrade Installer, we would like to > have one, though :D > > The current upgrade procedure for Windows includes backing up the > database, removing the installation, installing the new version and > then restoring the database. So it's a bit of a hassle. The process is > demonstrated in a YouTube vid: > > http://www.youtube.com/watch?v=sf0R-reMTWc&hd=1 > > hth, > -- > Michiel Beijen > R&D > > Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl] > > OTRS AG > Norsk-Data-Str 1. > 61352 Bad Homburg > Germany > > T: +31 (0) 6457 42418 > F: +49 (0) 9421 56818-18 > I: http://www.otrs.com/ > > Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, > VAT ID: DE256610065 > Chairman: Burchard Steinbild, Managing Board: André Mindermann > > CU@ CeBIT 2010 in Hannover (Germany) and get to know more about OTRS > at booth no. C37, in hall 2 from March 2-6, 2010! http://bit.ly/4qLvqm > > > > > On Wed, Feb 3, 2010 at 6:49 AM, Ilya Kornev <[email protected]> wrote: > > Hi. > > > > As I can see this bug was resolved in 2.4.6. And those who install OTRS > > from scratch won't experience any > > problems with mod_perl. > > But what can be done to an already existing installation? Should I run the > > installer somewhere and copy > > the StrawberryPerl folder to the OTRS folder? > > > > Best regards, > > Ilya Kornev > > > > > > -----Original Message----- > > From: "Maurer, Michael" <[email protected]> > > To: "User questions and discussions about OTRS." <[email protected]> > > Date: Fri, 18 Dec 2009 10:48:18 +0100 > > Subject: Re: [otrs] Apache > > > >> Hi Ilya, > >> > >> when i installed Activeperl for OTRS and left Strawberry for cron there > >> was still ab Bug... see comment > > #6 in http://bugs.otrs.org/show_bug.cgi?id=4270 > >> I had to deactivate mod_perl again too. Maybe is was a result of > >> misconfiguration or something... If u > > try this too, please share your results to us. > >> > >> I solved the Issue intermediately by a massive hardware upgrade... nehalem > >> cores > mod_perl :) > >> So my system is running very fast without mod_perl. > >> > >> The Error occured in 2 different logs... Windows Eventlog and apache > >> Errorlog. > >> My Windows Eventlog was: > >> Fehlgeschlagene Anwendung httpd.exe, Version 2.2.10.0, fehlgeschlagenes > >> Modul msvcrt.dll, Version > > 7.0.3790.3959, Fehleradresse 0x0003876c. > >> My Apache Error.log was: > >> [Tue Sep 08 18:22:46 2009] [notice] Apache/2.2.10 (Win32) > >> mod_perl/2.0.4-dev Perl/v5.10.0 configured - - > > resuming normal operations > >> > >> Think its the same. > >> > >> kind regards > >> Michael > >> > >> -----Urspr ?ngliche Nachricht----- > >> Von: Ilya Kornev [mailto:[email protected]] > >> Gesendet: Freitag, 18. Dezember 2009 10:13 > >> An: Maurer, Michael > >> Cc: User questions and discussions about OTRS. > >> Betreff: Re: AW: [otrs] Apache > >> > >> Michael, thank you. > >> > >> Installing OTRS from scratch as porposed in Comment#4 is not an option for > >> me. > >> So there's two ways to get it fixed: to install ActivePerl in addition to > >> StrawberyPerl or upgrading to > > 2.4.5. > >> However, I'm not sure about the latter. Would it really help? > >> Also, in your error message the trouble module is perl510.dll, and in my > >> case it's msvcrt.dll. Does it > > matter? > >> > >> Ilya > >> > >> -----Original Message----- > >> From: "Maurer, Michael" <[email protected]> > >> To: "Ilya Kornev" <[email protected]>, > >> "User questions and discussions about OTRS." <[email protected]> > >> Date: Fri, 18 Dec 2009 09:45:19 +0100 > >> Subject: AW: [otrs] Apache > >> > >> > http://bugs.otrs.org/show_bug.cgi?id=4270 > >> > > >> > kind regards > >> > Michael > >> > > >> > -----Urspr ?ngliche Nachricht----- > >> > Von: [email protected] [mailto:[email protected]] Im Auftrag > >> > von Ilya Kornev > >> > Gesendet: Freitag, 18. Dezember 2009 09:40 > >> > An: Rory > >> > Cc: User questions and discussions about OTRS. > >> > Betreff: Re: [otrs] Apache > >> > > >> > Thanks, Rory. > >> > Actually, it's a Windows virtual machine under VMware. > >> > Event Viewer says the following: > >> > --------------------------------- > >> > Faulting application httpd.exe, version 2.2.10.0, faulting module > >> > msvcrt.dll, version 7.0.2600.2180, > >> fault address 0x000378ac. > >> > --------------------------------- > >> > > >> > I wish I knew what it means... > >> > > >> > Cheers, > >> > Ilya > >> > > >> > -----Original Message----- > >> > From: Rory <[email protected]> > >> > To: Ilya Kornev <[email protected]>, > >> > "User questions and discussions about OTRS." <[email protected]> > >> > Date: Thu, 17 Dec 2009 13:57:35 +0000 > >> > Subject: Re: [otrs] (no subject) > >> > > >> > > Is this running on a Linux server? > >> > > If it is it would be good to see if there is anything in the system > >> > > messages log at the same time (this is in /var/log/messages if > >> > > you're not familliar). > >> > > If it is a windows server check the event viewer for other errors. > >> > > Is the server only being used to host OTRS or are you using it for > >> > > other services too? > >> > > > >> > > Rory > >> > > -- > >> > > Support my 365 Challenge in aid of the Irish Cancer Society > >> > > > >> > > www.365challenge.ie > >> > > > >> > > > >> > > > >> > > 2009/12/17 Ilya Kornev <[email protected]>: > >> > > > Hello. > >> > > > > >> > > > I noticed that Apache sometimes causes errors on the OTRS server > >> > > > (there appears a Windows standard > >> > message > >> > > > 'Application has crashed'), however, the Apache service keeps > >> > > > running and OTRS keeps working without > >> > any > >> > > > visible problems. > >> > > > > >> > > > In the Apache error log I found these lines created just about the > >> > > > time when the error appears: > >> > > > > >> > > > [Thu Dec 17 16:42:18 2009] [notice] Apache/2.2.10 (Win32) > >> > > > mod_perl/2.0.4-dev Perl/v5.10.0 configured - > >> > - > >> > > > resuming normal operations > >> > > > [Thu Dec 17 16:42:18 2009] [notice] Server built: Oct 10 2008 > >> > > > 12:39:04 [Thu Dec 17 16:42:18 2009] [notice] Parent: Created child > >> > > > process 3148 [Thu Dec 17 16:42:33 2009] [notice] Child 3148: Child > >> > > > process is running [Thu Dec 17 16:42:34 2009] [notice] Child 3148: > >> > > > Acquired the start mutex. > >> > > > [Thu Dec 17 16:42:34 2009] [notice] Child 3148: Starting 64 worker > >> > > > threads. > >> > > > [Thu Dec 17 16:42:34 2009] [notice] Child 3148: Starting thread to > >> > > > listen on port 8080. > >> > > > [Thu Dec 17 16:42:51 2009] [notice] Parent: child process exited > >> > > > with status 3221225477 -- > >> Restarting. > >> > > > > >> > > > Can somebody explain what is happening to Apache and how it could be > >> > > > fixed? > >> > > > > >> > > > Cheers, > >> > > > Ilya > >> > > > ------------------------------------------------------------------ > >> > > > -- > >> > > > - OTRS mailing list: otrs - Webpage: http://otrs.org/ > >> > > > Archive: http://lists.otrs.org/pipermail/otrs > >> > > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > >> > > > > >> > > > NEW! 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