Hi Jan, In OTRS sysconfig:
Config Options: Ticket -> Core::Ticket Locate Ticket::ViewableLocks: Click "new" Add 'lock' Then click the update button at the bottom of the page. Regards, David On Fri, Feb 12, 2010 at 8:35 AM, <[email protected]> wrote: > Hi @ll, > > is it possible to show locked tickets in agent's ticketview, too? > > OTRS 2.3.4 > > > Greetings > > Jan Dreyer > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
