Hi,
This feature enable to just showing agent's locked tickets or all locked
tickets in queues ?
Le 12/02/2010 13:24, [email protected] a écrit :
/Great david. works like expected. Thanks!/
Gruß
Jan Dreyer
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*Von:* [email protected] [mailto:[email protected]] *Im
Auftrag von *David Holder
*Gesendet:* Freitag, 12. Februar 2010 10:29
*An:* User questions and discussions about OTRS.
*Betreff:* Re: [otrs] Show locked Tickets in AgentTicketQueue
Hi Jan,
In OTRS sysconfig:
Config Options: Ticket -> Core::Ticket
Locate Ticket::ViewableLocks:
Click "new"
Add 'lock'
Then click the update button at the bottom of the page.
Regards,
David
On Fri, Feb 12, 2010 at 8:35 AM, <[email protected]
<mailto:[email protected]>> wrote:
Hi @ll,
is it possible to show locked tickets in agent's ticketview, too?
OTRS 2.3.4
Greetings
Jan Dreyer
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