Great david. works like expected. Thanks!
Gruß
Jan Dreyer
________________________________
Von: [email protected] [mailto:[email protected]] Im Auftrag
von David Holder
Gesendet: Freitag, 12. Februar 2010 10:29
An: User questions and discussions about OTRS.
Betreff: Re: [otrs] Show locked Tickets in AgentTicketQueue
Hi Jan,
In OTRS sysconfig:
Config Options: Ticket -> Core::Ticket
Locate Ticket::ViewableLocks:
Click "new"
Add 'lock'
Then click the update button at the bottom of the page.
Regards,
David
On Fri, Feb 12, 2010 at 8:35 AM, <[email protected]> wrote:
Hi @ll,
is it possible to show locked tickets in agent's ticketview,
too?
OTRS 2.3.4
Greetings
Jan Dreyer
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