All locked tickets by any agent, by any queue. On Fri, Feb 12, 2010 at 1:50 PM, Guillaume Rehm <[email protected]>wrote:
> Hi, > > This feature enable to just showing agent's locked tickets or all locked > tickets in queues ? > > Le 12/02/2010 13:24, [email protected] a écrit : > > *Great david. works like expected. Thanks!* > > Gruß > Jan Dreyer > > > ------------------------------ > *Von:* [email protected] > [mailto:[email protected]<[email protected]>] > *Im Auftrag von *David Holder > *Gesendet:* Freitag, 12. Februar 2010 10:29 > *An:* User questions and discussions about OTRS. > *Betreff:* Re: [otrs] Show locked Tickets in AgentTicketQueue > > Hi Jan, > > In OTRS sysconfig: > > Config Options: Ticket -> Core::Ticket > > Locate Ticket::ViewableLocks: > > Click "new" > > Add 'lock' > > Then click the update button at the bottom of the page. > > Regards, > > David > > On Fri, Feb 12, 2010 at 8:35 AM, <[email protected]> wrote: > >> Hi @ll, >> >> is it possible to show locked tickets in agent's ticketview, too? >> >> OTRS 2.3.4 >> >> >> Greetings >> >> Jan Dreyer >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >> http://www.otrs.com/en/support/enterprise-subscription/ >> > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information > NOW!http://www.otrs.com/en/support/enterprise-subscription/ > > > -- > Guillaume REHM > Centre de Ressources Informatiques > Responsable Sécurité du Système d'Information (RSSI) > > Bibliothèque Nationale et Universitaire de Strasbourg > 5 rue du Maréchal Joffre > BP 51029 > 67070 Strasbourg > > tél: 03 88 25 28 23 > fax: 03 88 25 28 03 > mail: [email protected] > web: http://www.bnu.fr > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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