Hi, In the postmaster mail account setup, you can actually choose to dispatch to a certain queue by choosing "Dispatching by selected queue". What the example really says is that when mail is send to either [email protected] or to t...@example. com that queue is set to some queue.
We use filtering a lot. Our OTRS checks a whole bunch of mail addresses. And we build filters like: To: [email protected] From: [email protected] Where XX is a country code. In this way, we can distribute mails from the same company in various countries to the right queues - and thus, the right agents. No manual intervention is needed for that anymore. bests arthur On Wed, Apr 28, 2010 at 8:16 AM, An Me <[email protected]> wrote: > Hi All, > > In the filter management module,one example is given like, > > Match Header 1: - Cc From In-Reply-To List-Id Mailing-List Message-ID > Reply-To ReplyTo Resent-From Resent-To Subject To X-Loop X-No-Loop > X-OTRS-ArticleKey1 Value: Set Header 1: - Cc From In-Reply-To List-Id > Mailing-List Message-ID Reply-To ReplyTo Resent-From Resent-To Subject To > X-Loop X-No-Loop X-OTRS-ArticleKey1 X-OTRS-Queue Value: > But in OTRS, the customer is only able to send to a particular queue and > not to any particular mail id. > So how can such a filtering as mentioned above work where if the "To" is to > a particular mail id (but usually it will be to a queue & not mail id)...it > is forwarded/filtered automatically to a particular queue??...or is it > possible?? > > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > -- cheers, arthur
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